Beautiful 4 bedroom home short walk to Niagara Falls

10/10

Realmente todo me gusta estaba limpio muy cerca de las cataras y la casa estaba demasiado cómoda

The location is perfect very near to Niagara falls , very clean apartment

Nothing

I had a terrible experience with this property and with Booking.com. I made a reservation and received confirmation through Booking.com. Since I arrived a bit late for check-in, I used the door access code provided by Booking.com. To my shock, when I opened the door, another group was already inside—they also had a confirmed reservation. It was clear that the property had been double booked. When I contacted the property’s emergency number, I was told it was a mistake and that they couldn’t help me. I then called Booking.com customer service, but the agent, “Mathew,” was extremely unprofessional and unhelpful. Despite my request to escalate the call to a higher level, he refused. I was left with no support and had to book and pay for another hotel myself. This whole situation showed me how poorly Booking.com handles customer issues. They provided no resolution, no alternatives, and left my family stranded. My advice: avoid using Booking.com, as they take no responsibility for their customers’ situations.

Cómodo y confortable

La ubicación

The house was very clean and new. There‘s a lot of space for group gathering. Nice kitchen. Good location for traveling to the fall. Host was nice and easy to reach out with any question. Great place for family and friend.

The house has only one bathroom so it’s a little bit traffic for showering in the morning. There’s no central AC, window AC available in few room only. It should provide the window AC in every room especially during summer time.