3 bedroom cottage pinner home

Scammers beware! We booked as a group of 6 last minute when attending a concert. Our pre booked accommodation had already let us down due to a double booking. We managed to find this property while on the train and booked it straight away. We arrived and couldn't gain access. Called the number for the property to be told we shouldn't have been able to book it was already booked that night! After a panic and alot of faffing we managed to find a hotel but paid over the odds and only managed to make the last half of our concert. When we got home the next day we requested a refund from this property considering we hadn't stayed there to be told we were not entitled to one as we booked the property and it wasn't double booked! After numerous calls the booking.com who were no help at all. We contacted the property again to be told that the managers 'friend' had answered the phone that day and gave us wrong information. The property had since changed management. We are now being forced to pay £500 for a service we didn't receive. Also booking.com need to sort themselves out making properties available to book when they're not. Avoid at all costs.