Brulee by Kozystay - Sudirman

Check-in & Out

Property Notes

*** IMPORTANT INFORMATION *** + Kozystay is not a hotel but individually managed apartments. We do not provide a front desk for check-in or reservations. The building management is separate from Kozystay management and therefore all communication during guest stay and check-in & check-out process must be via Kozystay personnel + Guests must ensure contact details listed on Booking.com is valid and reachable SECURITY & COMMUNICATION + Each guests are strictly required to provide a form of identification (ID/passport) prior to check-in. + Communication throughout stay will be via web-based app or WA BUILDING + Parking is NOT available for short-term stays (for long-term, please contact us) + Car Parking: IDR 5,000/hour + Motorcycle Parking: IDR 2,000/hour SERVICE + We are always on hand to make your visit as enjoyable as possible and we pride ourselves on going the extra mile so please don't hesitate to contact us. Whether you need help with the apartment, a recommendation or somewhere to leave your suitcase, we are here to assist + Extra cleaning is available with extra charge (300k/cleaning), this includes change of linens, amenities, and 2-3 hour cleaning LONG TERM STAYS Stay longer and save up to 45% on your stay + Weekly : 5% + >1 month : Contact us directly House Rules: 1. No shoes in the apartment 2. No luggage on top of furniture 3. No durian fruit or cooking of potent dish 4. No clothes drying or visible furniture/decorations on balcony 5. Overnight guests that exceed the number stated in the reservation are not allowed. 6. Illegal activities, prostitution, and possession of firearms is strictly prohibited. 7. No commercial photography/videography without written consent. 8. Guests are required to be 18 or older, guests under the age of 18 must have an adult present during the full stay. 9. Guests are NOT allowed to make reservations on behalf of another guest. 10. Facilities are accessible ONLY for guests under the reservation, guests not included in the reservation are PROHIBITED to use the facilities, and reservation guests are strictly PROHIBITED to invite outside guests to use building facilities. 11. Guests shall respect tenants and staffs of the building and adhere to building management rules, including but not limited to proper use of building facilities. 12. Check-in is at 3pm. Checkout is at 12pm. Early check-in or late checkout may be available upon request (extra fees may be charged). Guests who stay beyond their designated checkout time or delay our housekeeping staff are liable for any associated costs and expenses. 13. Smoking, burning of incense, parties, and excessive noise are not allowed, including on balconies and in shared spaces. Smoking violations are subject to a IDR 1,000,000 fine plus the cost to clean, deodorize, and repair damages. 14. Pets are not allowed. Violation of our pet policy may result in a fine. We encourage guests with service animals to contact us before their stay. 15. Guests are responsible for covering the cost to replace lost or damaged keys, key cards, or parking passes. 16. Guests take full responsibility for damages, injury, or loss that occur on the premises and its facilities. Guests must report any property damage to customer service. Unreported damages will be deducted from the security deposit. 17. Booking a reservation constitutes an agreement to comply with the House Rules. Guests who violate these rules are liable for any associated damages, fees, costs, or expenses. 18. Repositioning/Moving of large furniture in the apartment unit is prohibited and will be penalized. For example, the repositioning of bed mattress will result in a penalty fine of IDR 500,000.This property does not accommodate bachelor(ette) or similar parties. Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.