The Beachwalker ISLAND RETREAT

Very nice place, close to the beach, clean and had everything we needed.

Nothing

-black mold was in the first bedroom on the wall -otherwise very clean and nice!

-black mold in first bedroom of condo

Upon arrival, we were pleased with the condo. Everything appeared to be clean and in order.

My stay was scheduled from Saturday through Tuesday morning. An issue that happened to my grandson caused us to leave Sunday before our time expired. My 10-year old grandson woke up and discovered bugs, first on the comforter, then on the sheets, and finally in his hair. I went to CVS and spoke with the pharmacist and I was recommended to purchase a product for lice. The owner of the property was contacted and was asked if there would be some consideration for leaving the property early. Her response was that she had a firm cancellation policy and requested to know why my guests wanted to leave. My grandson was visibly shaken by the ordeal, which I informed the owner. The owner went on to say that this was the first time this happened in the 4 years she owned the property. She also claimed that the cleaner that was dispatched to change the bedding saw an open package of candy on the nightstand, and garbage which was a false statement because there was no trash bin in the bedroom. The trip was to give my parents, both in their late 80's, and my grandson and his mother, a quick getaway so we could spend time as a family. That was very short-lived. I feel that the owner was not very sympathetic, and slightly accusatory, as if my grandson caused the issue. I wasn't asking for a full refund, but I don't feel that the issue was handled amicably. The experience left my grandson remembering the stay as horrible and does not want to visit Hilton Head Island again.

The hosts were wonderful. We had a small issue with the attendant when checking in. The host answered my call immediately and addressed the issue right away. They were also so thoughful regarding the items stocked in the property for our use.

It was one of the best beach properties we’ve ever rented. We couldn’t stop talking about how comfortable it was. It was in a great location. There was a booklet full of instructions and recommendations which was very helpful. The customer service was superior. We hope to be able to book one of your properties again.

The only downside was the indoor pool and hot tub were under maintenance during our stay but it wasn’t a huge deal since there are two outdoor pools.