The Hut Restaurant & Boutique Hotel

Proximity to the convention center. Comfortable accommodation. Helpful and professional staff.

Nothing of note.

Left early so only had packed breakfast, which was just bread. Not good

The hotel got me a very unreliable driver. The young man could not keep time. Although he is a very pleasant young man, talking to him and all

The location is close to the convention center and Kigali Heights that you can walk.

We stayed for three nights and paid a total of 386 USD, but the services we received did not match what was advertised on the website. We arrived around 11:00 a.m. and were charged an additional 50 USD for early check‑in, plus another 10 USD per night because the booking system showed an incorrect number of guests. We explained that the issue came from the booking.com system, and although the staff acknowledged the error, they offered no support beyond saying “sorry.” We had booked a high‑floor room, but we were given a room on the 2nd floor with a poor view overlooking the roof of another building. During the New Year’s countdown, we could not see any fireworks from our room, and the hotel did not organize any special event. The most disappointing part was the breakfast. There was no buffet as advertised. Instead, we were only allowed to order very limited items, such as two fried eggs (as shown in the photo). When we asked for bacon, we were given just one piece. The way the staff treated us made us feel unwelcome. They did not listen to our concerns and insisted that this was the hotel’s “breakfast package.” Additionally, we found a cockroach in the bathroom. The hot water system did not function properly, and there was no hair dryer, even though it was listed as part of the room facilities on booking.com.

The property was excellent overall. I especially liked the friendly and professional staff, particularly the security guards at the gate who always greeted us warmly and made us feel safe. The reception and spa teams were also top-notch, and the hotel had a very welcoming atmosphere

There was nothing I didn’t like. Everything met my expectations and the stay was very comfortable