Luxury 2BR Model Home with Mountain Views

It was just what I needed. Room to park my trailer at the cabin and all was excellent. The only thing that would make even better the mattress could use being replaced. But that's just me I'm a big guy so for smaller frame people might be great for them. But definitely would stay their again and probably will in the fall if I make it back up for the fall rod run

Nice location, comfortable and quiet.

Loved the location near the strip and the easy in/out with the stop light.

Water pressure was subpar.

There's a bugs in every room on the celling. And it was error system when we're ready for check in, i gotta called from the agent said that the room that we are booked not available for today, it was bad! And they gave us anither options to move to another cottage for 1 night and move to our original cottage for the next day, it was not comfortable fo us and i will said it was bad experience cause we brought our pet also.

Very convenient location and loved that our pets were able to stay with us! Staff were very communicative and the campground was well kept as well as this rental. We will definitely return in the future!

Only negative experience I had with the property was there was a wasp nest under the porch, but the grounds and maintenance staff were quick to come assist us and take care of the issue!

We lived that it was close enough to others but far enough away not to be on top of each other. The tiny space was perfect.

We wished the pool was open later but due to liabilities we understand.

This was hard to rate because there was such juxtapositions… some things were great, others awful. The campground is BEAUTIFUL, the location is awesome, the facilities that I saw were well maintained, and there was zero evidence of any bugs or critters in our room! While I wouldn’t call the unit “luxury,” considering you’re on a camp ground, if we hadn’t had the issues with the bathroom odor, the unit would have been awesome for a family. The lady in the office we spoke with on Sunday was delightful and quickly sent over a maintenance man to address our concerns (if only that had taken care of them!)

Nutshell version: horrible customer service (mainly after hours, and the open hours posted in the room and email are wrong), and sour smell in the bathroom. Explanation (though still shortened): When we arrived extremely late Saturday (super early Sunday), there was a moldy, sour smell in the bathroom of our unit (C). It smelled like someone had left a wet towel or old, wet mophead sitting out. I wiped things down with cleaner in case but it still Smelled. Being pregnant, the smell was extremely bothersome to say the least. I lost sleep and was more nauseated because of it. When I spoke to the lady in the office on Sunday, she was so kind and immediately sent someone over to set up an ozone machine while we left (which helped some). She said we could have called even in the middle of the night because someone was always available (we discovered this isn’t the case.) The lady said if the ozone didn’t take care of things they would be able to move us to a different unit. But later that afternoon/evening I realized the odor was still there despite the ozone machine. I called back and a second maintenance man came and said he didn’t smell anything and they wouldn’t move us just because. He insisted that all he smelled was ozone, to which I replied I know what ozone smells like as we actually use an ozone laundry machine, and that’s not what I was smelling. I asked him to speak with someone else because whether or not he smelled it, I did and it was very bothersome. He said he’d get back with me, he never did. We called the maintenance line later and left a message but they still never got back with us. Over an hour of our evening waiting, wasted. The next day, still no message returned. TBH, I could have been more aggressive/assertive about it, but since they were aware of it, I didn’t want to waste our Dollywood day arguing with maintenance and moving.