Modern 4BR Elegant Living - Downtown NOLA

Bourbon Street was like 7 mins away

The instructions on how to get into the home and when I called customer service was no help either

Location- it is very close to the streetcar stops. The apartment is very spacious.

1. Toilet in the powder room didn’t work. 2. A live cockroach was found in the living room when we checked in. 3. No detergent pods were provided-even if it’s listed on the check-in instructions. 4. Leaking roof and window 5. No designated parking spots were provided. This is the most crucial part of our complaint. On Booking.com AND on the check-in instructions it lists TWO parking spots are available. I even sent a message to them to make sure that two spots were secured. On our way driving down to NOLA, the company called me and said ONLY street parking is available. After I texted them back with a copy of the instructions, I only received an automated message saying they are working on it to resolve this issue-and then nothing happened! Parking availability was the main factor of why we booked this property, but it turned out to be a disappointment.

Clean, modern, comfortable. Interior was great. Location was ok. Didn't realize we were surrounded by an apartment complex, but really that's on me. Staff was great to work with, with the few small issues we had.

Communication prior to arrival was not the best. Was not clear where to park, which unit was ours, which door to enter. Mis communication about the number of key cards and parking permits. Had to ask for check out details, as far as cleaning up, where to put towels, how to leave the beds, etc. All in all, communication could have been much better.

Great Location!!

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The location was perfect