Landmark Suite, Steps from Broad Street, Stylish Stay, Sleeps 4

it was nice and luxurious plenty of space, toiletry’s were also included which was fab also came with a hairdryer!

finding the lockbox and the right apartment block was a struggle but we find it all and got there in the end haha

The apartment itself was ok, it had everything you needed and a modern tv so you could watch Netflix. There was free parking but it’s a 5 minute walk away so worth knowing.

Communication was really poor. I was taking my dog with me which I made the clear from the start, they didn’t send the link for me to pay the pet fee util I was already there waiting to get in. I also didn’t receive parking details until I was already on my way so didn’t know about it not being at the same location as the apartment. I had no instructions on how to get in other than a key safe code. When I arrived there was no key safe so I had to call them and they sent me a video which couldn’t be enlarged so was really small and unclear. It turned out that the key lockbox was not at the apartment door but around the corner of the building. The code I was given was wrong so had to wait for a different one. And there was no apartment number on the key so I had to contact them again. To be fair the lady who was helping me was doing her best and was really nice but the whole experience was stressful and I won’t be using them again. The apartment was also ridiculously hot with no fans of way of cooling it down. It was also dirty. The bathroom had yellow sticky splashes everywhere.

Close to the city centre. Comfortable bed

Unable to access property, had to contact host who didn’t appear to know how to do it. Given the wrong flat number. Key box location wasn’t given before arrival. Absolute joke.

Stayed with kids. Facilities were great. Really clean, and functional. Location was brilliant for city centre and hospital (we were visiting the hospital). Staff were amazing, had some issues checking in (I'd ignored a check in email) but they talked me through all the process, including WhatsApping me directly to help out. Will definitely stay again.

the host were professional, the instructors were very clear and the self check in/out was easy