Via SR Royale

i m cancel my booking

Room was secure and private, clise to where we had to go each day. but we were quite relieved to move somewhere far nicer for only a few dollars more a night...with cleaning and laundry service and cheap meals!

We advised of late check-in and were notified by email that was ok. However we arrived to place locked and staff member sleeping on the couch in the foyer. He contacted another man qho eventually arrived but was not aware of the booking until he rang another office...finally sorted after about an hour, at 1am!. Room was clean- ish but sheets were greyish, not white and my wife was bitten by bed bugs or sonething. There was no toilet paper so we had to pay the sleeping man to privide a roll. We had to provide oyr own drinking water. Shiwer cold and only dripped. TV not working???

El lugar es una estafa absoluta, nada corresponde con las fotos publicadas, es un antro con cama caliente, es decir al aparecer nosotros salieron los empleados pues estaban haciendo uso de la habitación.

ES UNA AUTÉNTICA ESTAFA.

Nothing

The place is horrible, with no room available for the guest. The manager tried to shift us to other hotel. Therefore, we didn't stayed at that place. Second, the place is quite different from the pictures given in the website.

The only redeeming quality was the owner, Saquib Ahmed, who was soft-spoken and tried to make amends.

I'm writing this review to warn potential guests about the horrible experience I had at VIA SR ROYALE by FAB hotels. From the moment we arrived, it was clear that the staff weren't interested in providing good customer service. The receptionist, Rajendra, was extremely rude and arrogant. Despite having a confirmed online booking, we were given a tiny room that didn't match the delux room we were promised. The room itself was a letdown - just a table fan in the corner, no proper chair, and no phone for room service. To make matters worse, the hotel's location on Google Maps is inaccurate. The location itself is a major issue - you'll struggle to find autos or buses nearby, and the metro is far away. We had to stay in a smaller room for a day due to a supposed shortage of rooms, despite booking a month in advance. The hotel staff seemed more interested in harassing us than resolving the issue. Overall, I'd strongly advise against staying at this hotel. FAB HOTELS SHOULD LOOK INTO THIS - this was not expected from a brand like FAB hotels. Such a disappointing experience!

Розташування непогане, але воно не здатне покращити ситуацію

Брехливий менеджер готелю змусив мене заплатити на 2к більше, поселив мене в інший, гірший, номер. Все було абсолютно брудним. Після скарг він приніс нову постільну білизну і знову абсолютно брудний рушник сірого кольору. Коли на наступний день я захотіла виїхати з готелю і за процедурою запросила через booking.com зміну дат, він не лише не підтвердив запит, він імітував що я не заселялась щоб гроші було записані з моєї карти. Нагадаю, я оплатила готівкою при заїзді в готель, так що і більше ніж мала. Коли я виїжджала з готелю, з допомогою інших гостей готелю, ми вмовили його повернути частину готівки, але лише частину з того, що він мав повернути за процедурою зміни дат в booking.com. Це найгірший досвід перебування в будь якому готелі з поміж більше як 20 країн. Це просто шахрайство. Я прошу заблокувати цей готель і не псувати досвід користування застосунком. На підтвердження моїх слів у мене є докази.

The staff ,the whole check-inn and check-out process was hassle free...rooms were clean and they provided us a room with a good view as requested..cleanliness was top notch and amenities were satisfactory...the breakfast is lavish and enjoyable..overall a nice pleasant stay