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5 / 10 Guest Rating

Excellent 2BR Apartment NEW in Aldea Zama Amour

77760 Aldea Zama edificio amour by giada, departamento 402, Tulum, mx

Excellent 2BR Apartment NEW in Aldea Zama Amour - main view

About the Property

Private Pool for Ultimate Relaxation

Enjoy your own private pool with this 2-bedroom apartment, perfect for cooling off and unwinding after a day of exploring Tulum.

Convenient Amenities and Services

Featuring a 24-hour front desk, lift, and currency exchange services, this accommodation ensures a comfortable and hassle-free stay for all guests.

Explore Tulum with Ease

Take advantage of available sightseeing tours as well as bicycle and car rental services to easily explore the nearby attractions and scenic beauty of Tulum.

To book your stay at Excellent 2BR Apartment NEW in Aldea Zama Amour and experience the best of Tulum, reserve now!

Facilities & Amenities

Offsite parking discounted rates available
Parking
Air conditioning
Terrace
Family rooms
Pets allowed
Lift / Elevator
Express check-in/check-out
Tour desk
Car hire

Important Information

Check-in & Out

Check-in
Check-out11:00 AM

Property Notes

This property will not accommodate hen, stag or similar parties. If you cause damage to the property during your stay, you could be asked to pay up to MXN 1500 after check-out, according to this property's Damage Policy. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

5
Good1 verified reviews

Categories

Cleanliness9.6
Location9.8
Service9.2
Facilities9.0
Value for money8.9
Comfort9.5

Select topics to read reviews

F
FeliciadeDE
Verified booking
review category business travellers
Standard Room
Stayed in Apr 8, 2024

"If the host were more responsive, it would be an ok and seamless exprience"

5.0

The cleanliness of the whole apartment is nice. It's very nicely decorated and taken care of, plus, the kitchen is equipped with everything you might need. Since the apartment is at the rooftop, access to the pool was really easy because it's literally outside out door and we were left alone for most of the time.

Now the check in. I would say that we were left to our own so much that we had a very frustrating time trying to contact the owners. They didn't even realize we've booked the place days beforehand, until the day that we've already arrived at the place at 10:20 pm after a long day. Multiple tries of calling the number provided, that number could not be contacted at all. No email address either. And when they've finally reached us back through whatsapp, whenwe've finally gotten in to our apartments (we were 5 people so 2 rooms were needed), one of the room was still with people and their personal belongings were still inside. Now, if me and my group were evil people, their stuff would have been robbed by now as their laptops, phone, wallet, clothes and luggage were all still there. It is very irresponsible and unorganized from their side to have a double booked room and not double check if it would actually be empty or not before we've arrived. They tried to make it up to us by offering other rooms and a free entry/no cover fee for a beach club but still drinks we have to pay fully by ourselves and honestly, we've had a plan lined up for the time we're in Tulum and that Beach club was not a part of it. So either way, it was useless. The alternate rooms that were offered also was not the same price as we've paid for the rooftop room near the pool.

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