Excellent 2BR Apartment NEW in Aldea Zama Amour

The cleanliness of the whole apartment is nice. It's very nicely decorated and taken care of, plus, the kitchen is equipped with everything you might need. Since the apartment is at the rooftop, access to the pool was really easy because it's literally outside out door and we were left alone for most of the time.

Now the check in. I would say that we were left to our own so much that we had a very frustrating time trying to contact the owners. They didn't even realize we've booked the place days beforehand, until the day that we've already arrived at the place at 10:20 pm after a long day. Multiple tries of calling the number provided, that number could not be contacted at all. No email address either. And when they've finally reached us back through whatsapp, whenwe've finally gotten in to our apartments (we were 5 people so 2 rooms were needed), one of the room was still with people and their personal belongings were still inside. Now, if me and my group were evil people, their stuff would have been robbed by now as their laptops, phone, wallet, clothes and luggage were all still there. It is very irresponsible and unorganized from their side to have a double booked room and not double check if it would actually be empty or not before we've arrived. They tried to make it up to us by offering other rooms and a free entry/no cover fee for a beach club but still drinks we have to pay fully by ourselves and honestly, we've had a plan lined up for the time we're in Tulum and that Beach club was not a part of it. So either way, it was useless. The alternate rooms that were offered also was not the same price as we've paid for the rooftop room near the pool.