Lumi Tropicana Ps4 Balcony GolfView Modern 8pax

Our stay was disappointing from the very beginning and continued to decline until checkout. 1. Wrong apartment & misleading listing The apartment we were given was not the same as the one we booked. The photos in the listing did not match the actual unit. The space was not fresh, had an unpleasant smell, and did not reflect the quality advertised. This already set the tone for an unprofessional experience. 2. Poor communication from day one Even on the day of check-in, we struggled to receive responses. We were left waiting without guidance and had to figure things out by ourselves. For a professional listing, basic communication should not be an issue yet it was. 3. Checkout accusations despite following all rules We returned the keys exactly as instructed, sent photos immediately, and left at 1 PM. We then waited outside for 30 minutes for our Grab during that time, no one entered to clean or check anything, making any claims of misconduct completely baseless. The key box for level 12 was locked, so we contacted security. They reviewed our messages and personally pointed us to the correct box, confirming we did everything properly. 4. False accusations & unprofessional behavior Instead of resolving the situation respectfully, the host chose to accuse us, including the absurd suggestion that we somehow took a card for another unit without permission. This was unreasonable, stressful, and completely unjustified.

The only + point that I could think of is the golf view. Security was very strict, screening every vehicle entering the premise but at the same time created some hassle especially for the first time when you’re checking in.

- it smelled damp in the living room. Almost needed to buy a air freshener to get rid of the smell - one of the toilet door was broken when I checked in, and there was some miscommunication by the admin that the toilet wasn’t functioning & later found out that the door knob was broken. They later arranged a locksmith to fix it. This whole ordeal stressed me out as I almost wanted to cancel the whole stay and find another place - the unit wasn’t very well maintained, mold can be seen at the toilet sink & the shower area - toilet paper were damped - check in instruction can be more clearer. I kept asking for the exact steps if I’m not driving but wasn’t given clear instruction on how to collect the access card. Spent 15min trying to figure out

Location was excellent, had a pleasant stay even with 8 pax, there were 3 bedrooms, addional futons/mattress, and 3 bathrooms.

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