Mantis and Moon Surf Paradise & Adventure Lodge

Very relaxed friendly atmosphere

Check in. Although aware we were checking in, not ready and unorganised.

There was only bed to sleep . There was nothing else.

Very friendly staff, the place is beautiful and close to the beach. They upgrade my booking for no extra cost 😊

Is easy to get lost 😂

Setting is nice. Sadly we were threatened by drunk staff so left

We booked for two nights at a total of R1560. We arrived back in the evening to quite a loud party taking place (fine, if this is the norm) When we went to enquire how long the party would continue for we were met with a member of staff who was drunk and clearly under the influence of a substance. He was upset that we entered through a gate that housed dogs. Well, upset isn't really an accurate description. He was aggressive, shouting and very rude. He told my partner (from the UK) that 'this is how we do things here in SA' which, as someone originally from SA I found this an odd way to handle a situation but I guess when someone is intoxicated anything goes. His behaviour was so deplorable that we quite frankly did not feel safe and decided to leave. The next dayThe manager offered a refund and a voucher (which I guess we could have used if we ever came out again or passed on to another traveler of ours but quite honestly I wouldn't want any loved ones staying here after the way the aftermath was handled. We were told the staff member in question lived there and they couldn't just kick him out and that he had a week which then moved to the end of the month. I think the saddest thing was the way it was all handled. doged calls, missed requests to send confirmation that refund had taken place or for said voucher to use in future.All in all just a lack of professionalism. I get the vibe of the place is a laid back, yoga and surf retreat but that does not mean human decency and being courteous goes a miss. I was more than happy to accept the refund and leave it as is but the response from the manager. To surmise his response was along the lines of, well, you got your refund, there's going to be bad reviews and there are millions of people in the world, it doesn't bother us if you don't want your voucher there's lots of people who would take it graciously . you've received your refund so from our side we are done.

Food

Acceptable for a back packer

The rustic pieces of art , the politeness and eager to assist staff, It may be regarded as a back packers hostel but the amenities are much better

There were no towels in the room , may have been oversight on my part in not looking at the items provided