Luxury Villa with Private Heated pool And Jacuzzi

Disappointing Experience – Not Worth the Price While the interior of the property was clean and well-maintained upon arrival, several key issues significantly impacted our stay. Unfortunately, the jacuzzi and swimming pool — the main reasons we chose this villa — were unusable. The jacuzzi was not clean at all, and the pool had floating debris that resembled mucus, which was extremely off-putting. We were unable to enjoy either facility. Additionally, a used vacuum was left on-site with visible condoms inside the transparent container, which was both unsanitary and inappropriate, especially for families with children. There was also a lack of privacy around the pool area, as neighboring properties could both see and hear us clearly. The balcony plants were all dead, which gave the outdoor areas an unkempt feel. Overall, while the house itself was tidy inside, the outdoor amenities — which were a major factor in our decision — were neglected. Given the high price, this villa did not offer good value for money. I and my wife even went their office to discuss these issues and they promised us to offer us some compensation. However, they did not keep up their promise.

Privacy seems neglected in the pool. Jacuzzi and the swimming pool dirty. Vacuum was left on-site with visible condoms.Greenery was not as shown in their photos, most of plants were completely dead.

Spacious and modern

We paid above and beyond to have the heated pool and hot tub for our stay. However, the hot tub was out of service, and the outdoor heated pool was freezing. When I contacted the property staff, I was totally dismissed. Just to add to the insult, I was told to turn the heated pool on, I would have to pay even more to get it turned on, and it would take 4 days to heated. I was also told that due to the price of electricity, they were unable to turn it on to compensate for the lack of hot tub. The property was freezing cold. No one had a proper shower during the stay as showers were cold. House rules stated that the rubbish bin was to be emptied yet no replacement bags, no washing machine, or dishwasher products available at the property. Our stay was in January, and it was warmer outside than in the property. We had to bring down the duvet from the beds to stay warm. Overall, it was a very negative experience. I felt everything was about making as much money from the guests as possible, even charging €5 Per bag to store for a few hours if needed. Insult to injury, there were no batteries in the A/C controls. You couldn't make it up. Save your money, plenty of accommodation to rent in the area. I definitely paid x 2 the price for the property with the heated pool and hot tub to enjoy our holiday, and it definitely did not deliver. Beyond disappointed, I would even go as far as saying, I felt scammed

Inrichting. Alles wat je nodig had was aanwezig. Personeel immo kantoor zeer hulpvaardig en vriendelijk

Parking. Netheid (mieren in de kamers en de keuken). Jacuzzi was niet verwarmd.

Nous avons apprécié les grands espaces et le confort de la literie

Par quoi commencer....Pas d'eau chaude pendant 24h, pas de jaccuzi fonctionnel et sale, pas de piscine fonctionnelle, le chauffage / climatisation portatif de la chambre qui fuyait... et une galère pour trouver une place pour se garer sans compter les fourmis dans la chambre de l'étage...et un vis a vis de dingue partout ! Attention pas d'éponge non plus.... super pratique pour la petite vaisselle .... quasiment pas de chauffage pour réchauffer la maison et pas du tout de chauffage dans les salles de bain...nous avons dû demander un édredon complémentaire ! Tellement déçu de ce séjour ! Inadmissible de ne pas avoir d'eau chaude avec des enfants en bas âge et devoir passer sa soirée a échanger avec l'agence et booking pour que la situation change ! Passez votre chemin si vous souhaitez passer un bon moment dans un cadre agréable et surtout de bonnes vacances !

Pretty good location, lots of space, nice living and dining room areas

Not even close to being "luxurious": - Complete lack of supplies in bathrooms or kitchen. There were some basic items, but not nearly enough to last for a full week for a group of 6 people. We had to buy toilet paper and shampoo because we were only given 4 rolls of TP and 2 tiny shampoo bottles, which was not enough for our stay. - Serious issues with sound proofing. Any sound at any part of the villa can be heard across the whole villa. Have a snoring friend? You'll all hear it. Somebody going to the bathroom? Yeah you'll hear it all too. - Absolute lack of customer service. We asked for extra blankets because nights were chilly, but got denied. There was one blanket for the whole villa and they refused to give us more. They double charged us for the pool heating and refused to refund the second charge - I was forced to do a chargeback via my bank after numerous attempts to contact the property and get this resolved. - Speaking of pool heating - there is an additional charge for it, which is conveniently mentioned in the only Portuguese-written section in the description. Everything is in English except for the part that mentions additional price. - (Partially) clogged drain in the bathrooms. All sorts of weird sounds happening when one uses the sink and shower, with some weird leaks happening out in the patio - AC remotes with batteries attached with a tape, which by the way did not work at all - Poorly maintained pool with chunks of mold swimming throughout the water. Slippery stair leading to the pool. Lots of ants and other critters crawling in the rooms. - Booking description was inaccurate. At the time of booking, check out time was set to 11 am, yet shortly before check in the property told us that check out time is actually at 10am.