San Francisco Proper Hotel, a Member of Design Hotels

Great staff when we arrived. Lovely drinks on the rooftop. Room is lovely.

Difficult to regulate the temperature

Loved the hotel. Parking was hard. We had a long day of travel and delayed flights. Arrived at night. Couldn’t figure out where valet parking was. Drove around the property multiple times. Had to call front desk 3 times to get someone to come out to us and help. Eventually things were fine and the hotel marvelous.

Nice design in the lobby area

At check in front desk wouldn’t let us have access to the room as the reservation appeared to be for two rooms within their system even though Booking had booked only one room correctly. Instead of them reviewing the issue and let us have the room they insisted if they would give us the room they would have to charge both.. no assistance in fixing the issue, we had to call Booking, they contacted th hotel and clarified it was a mistake on the hotel’s side. Hotel is located within a major homeless zone, there was a shooting right at the hotel entrance at around 6pm with around 15 shots being fired. The hotel staff continued operating as this was the most normal thing that could be happening. A further half an hour for late check out was denied.

The breakfast was superb! We had the Shakshuka on the rooftop and also had breakfast on the first floor patio restaurant. Excellent food and service. Hotel is centrally located between two playhouses, the Golden Gate Theatre and the Orpheum, both of which bring me to San Francisco. I highly recommend this hotel to friends and relatives.

I can't think of anything about this hotel that I did not like. Every detail about comfortable accommodations was addressed by the staff and amenities in the room.

Great atmosphere

My hire car broke down on the way to the booking, leaving me with no way to reach the hotel, as we were driving from Santa Monica! I tried to contact the hotel to rearrange my stay, but was ignored. I was charged the full amount. With no response via booking, hotel email, phone. Really disappointing customer service.