Holiday Inn Club Vacations South Beach Resort

The fact that the kitchen came stocked with pots and dinner ware was amazing. It helped with fixing dinner during the storm. The fact that the pool was literally just a two minute walk down the stairs was also great. Me and family are definitely coming back for a longer stay to take advantage of the other amenities. I do want to shout out Mary who worked on July 6 around 8am. I called to extra check out time to figure out a plan of action to leave in the storm and the hour that she gave was amazing, even though we left on time at 10am. And then I had to call back because my niece left her headphones in the room and we didn’t notice until we were down the strip. We left all room keys in the room as instructed but Mary had an extra key waiting for me to go back into the room and we did locate the headphones as well!!! Thank you so much Mary for doing that!!

While we only stayed for a day, allowing for an earlier check in time would be great. As it takes us 2 hours to come from NC to SC and it would have been great to be able to check in earlier than 4pm, I did make the request but it seemed it came from an automated system rather a live person.

Everything was great

Meilleur hôtel que nous avons séjourné. L'accueil était extraordinaire! La chambre était grande, propre et accueillante. Le foyer dans la chambre était vraiment agréable.

We had a wonderful time we are planning to stay in the summer.

N/a

The staff was rude and they over charged me

The kitchen was spacious

The blankets and comforters were not quiet clean. They felt worn out

We visited this property for a new years getaway. We weren’t looking for fancy, just sufficient. However, what we got was dirty, poorly managed, and rude. My biggest complaint was the lack of cleanliness. The comforter on our bed had a yellow stain like it had been urinated on, the bathroom rug was covered in stains and hair as if it had simply been folded up rather than washed by housekeeping, the pullout sofa that we needed to use was covered in debris, the furniture was soiled, the curtains are stained, the bathrooms were inadequately cleaned. There aren’t many hotels where I felt compelled to wear socks- this one I did. In terms of functionality, the beds are squeaky and rickety and the entire unit lost hot water for an inexplicable period. The water pressure is non existent. We were awakened by housekeeping at 7:45 on our last morning there. Random service people were knocking the afternoon before. The units are noisy and you can hear your neighbors. Honestly, very few hotels have given me the ick like this one. Holiday Inn needs to close this down in the off season and seriously consider revitalizing it. “Resort” is a misnomer for this hotel, which is dirtier and less professionally managed than typical budget hotels. It is also worth noting that this hotel is across a busy road from the beach and it on the beach, as some of then pictures suggest. I’d go elsewhere, literally anywhere else.

I cannot say enough wonderful things about Holiday Inn Club Vacations South Beach Resort and the incredible staff who truly turned our trip around. What started as a complete day of stress and disappointment due to an Airbnb situation quickly transformed into a stay of absolute delight. My family and I arrived at the resort around 9:00 PM after a long, exhausting day. Even though Booking.com had allowed us to book a room, the resort technically had no availability. That’s where Dey and Zheek stepped in and completely changed our experience. Despite the late hour and the circumstances, Dey and Zheek went above and beyond to help us. They took the time to find us a beautiful room that was clean, comfortable, and truly exceeded our expectations. Their kindness, professionalism, and genuine care made all the difference. They were friendly, patient, and made sure my family and I were fully taken care of. The way they handled a stressful situation with such grace and warmth instantly lifted our spirits and made that night so wonderful. The next day, Aaron and Kate continued that same exceptional level of service. They assisted my husband and me with canceling a charge we needed resolved, ensured everything was handled properly, and even provided written confirmation so we wouldn’t be charged. Their attention to detail, reassurance, and willingness to go the extra mile gave us complete peace of mind. This was our first time visiting South Carolina and staying at this resort, and thanks to these four amazing team members, it was an experience we will never forget. The staff truly made our stay, and because of them, we will absolutely be back. A heartfelt thank you to Dey, Zheek, Aaron, and Kate for your outstanding service, compassion, and dedication. You turned a difficult situation into a memorable and joyful experience, and we appreciate you all more than you know.

There wasn't one thing I didn't like about this visit, I was truly impressed!