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8.3 / 10 Guest Rating

Casa Firenza Hotel & Suites Boutique

Simón Bolívar Entre Luis Cordero y Benigno Malo, Cuenca, ec

Casa Firenza Hotel & Suites Boutique - main view

About the Property

Luxurious Accommodation
Casa Firenza Hotel & Suites Boutique in Cuenca offers 5-star accommodation with allergy-free rooms, concierge services, and a 24-hour front desk. The elegantly designed rooms feature modern amenities like flat-screen TVs, free WiFi, and city views from select rooms.

Convenient Facilities
Guests can enjoy a relaxing stay with a terrace, a bar, and a snack bar on-site. The hotel also provides a business area for those traveling for work. The proximity to top attractions like Pumapungo Museum and Cuenca New Cathedral makes it an ideal choice for travelers.

Exceptional Service
Experience top-notch service at Casa Firenza with room service, free toiletries, and a paid airport shuttle for convenience. With a prime location near Tomebamba River, this non-smoking property is perfect for a memorable stay in Cuenca.
Book your stay at Casa Firenza Hotel & Suites Boutique for a luxurious and hassle-free experience.

Facilities & Amenities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Terrace

Important Information

Check-in & Out

Check-in
Check-out12:00 PM

Property Notes

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation. Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions. Guests under the age of 18 can only check in with a parent or official guardian. A deposit may be required at the property.

Check Room Availability

1 night · 2 adults

No rooms available

We couldn't find any available rooms for these dates and guests. Try adjusting your search criteria.

Guest Reviews

8.3
Excellent23 verified reviews
AI Summary

Guests highly rate the convenient location and frequently praise the adequate cleanliness.

Categories

Cleanliness8.1
Service7.1
Location10.0
Room Quality7.0
Amenities10.0
Value for Money7.0
Food and Beverage9.1
Overall Experience8.1

Select topics to read reviews

J
JuanusUS
Verified booking
family with young children
Standard Room
Stayed in Dec 26, 2023

"Property is ok but it needs improve mgmt. to reconcile the needs of a hotel and restaurants."

3.0

Staff are friendly, eager to help and make the most out of difficult situations.

No one warned us about the rooms being on top of the furnace of a restaurant where nothing allows the heat to get out, therefore the rooms are unbearably hot. Beyond that the rooms are incredibly noisy as you can hear restaurant guests, the kitchen and really loud music throughout the night.

Helpful?
V
VanessabrBR
Verified booking
review category business travellers
Standard Room
Stayed in Nov 12, 2023

"Beautiful room in the city center of Cuenca"

9.0

Amazingly decorated room, extremely comfortable and beautiful. High-quality shower facilities and a very cozy bed. Complimentary coffee and water. The restaurant is delicious.

The room is above the restaurant and below a rooftop, so it is not quiet until midnight. The door did not have a blackout, then the light came into the room until the restaurant was closed. If you are a light sleeper, this is not for you!

Helpful?
S
SantiagoesES
Verified booking
young couple
Standard Room
Stayed in Sep 3, 2023

"Superb"

9.0
Helpful?
C
CarlosusUS
Verified booking
young couple
Standard Room
Stayed in Jul 16, 2023

"Exceptional"

10.0
Helpful?
N
NikkousUS
Verified booking
young couple
Standard Room
Stayed in Jul 5, 2023

"Superb"

9.0

Amazing location, staff attention to details, and restaurants and bars.

The AC was not working in our room which made it very warm. We had to open the windows which were facing the street, so we heard lots of noise and heavy traffic in the early morning. We were not able to get a good nights rest due to this during our 3 night day.

Helpful?
M
MariausUS
Verified booking
family with young children
Standard Room
Stayed in Jun 2, 2023

"create customer service"

10.0

location

noisy at nights

Helpful?
R
RocioecEC
Verified booking
family with young children
Standard Room
Stayed in May 28, 2023

"Pleasant"

6.0

the smell of food on the room floor, the noise and music from the restaurant and we had a strange noise coming from the air conditioning that couldn’t be fixed by the staff, we couldn’t sleep for all the reasons mentioned above

Helpful?
J
JonathangbGB
Verified booking
solo traveller
Standard Room
Stayed in May 19, 2023

"Exceptional"

10.0

Gluten free food would have been good

Helpful?
B
BelénesES
Verified booking
young couple
Standard Room
Stayed in Apr 21, 2023

"Exceptional"

10.0
Helpful?
A
AnonymoususUS
Verified booking
young couple
Standard Room
Stayed in Mar 28, 2023

"excellent experience- such a caring staff"

10.0

room size and decorating. location in El Centro. great restaurant. wonderful staff

Helpful?