Jalan Batu Kawa P'Residence, Kuching, my
Staycation Homestay 14 P Residence in Kuching offers spacious accommodation with a private pool, balcony, and free WiFi. Enjoy a comfortable stay with 3 bedrooms, a fully equipped kitchen, and a private entrance. The property is conveniently located near popular attractions like Borneo Convention Centre and Sarawak Stadium. Unwind in this non-smoking apartment with easy access to free private parking. Book now for a relaxing getaway in Kuching!
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Guests highly rate the location and frequently praise the adequate amenities.
MYSwimming pool
Unreasonable extended charges applied. Checked out at 11:25 a.m. and was required to pay a penalty of RM50. The charges at booking.com also confusing. Its appear 160, but in actual, the final amount was rm 264 (with hidden charges rm90 for cleaning)
USNothing.
Unit had mold along the edges of all the sinks; kitchen and bathroom sinks. Toilets, toilet covers and the base of both toilets were filled with soap scum and mold. The microwave was dirty; its interior was yellowish in color. Cups were broken and chipped. Pillows were so worn out they could not be used for sleeping. For brevity's sake, I will not delve into a sundry list of other defects in the unit. Contacted the property manager, Staycation, but they refused to refund the 2-week booking. Instead, insisting that the mold was just "old silicone." Offering to clean the unit the next day. I told them my health is very affected by mold. They refused to budge, citing company policy that my booking is non-refundable. After over 5 hours exchanging messages back and forth, I gave up. I informed them I was checking out the next day. Their next message was that their customer service had ended. With that, I then booked another hotel for 2 weeks and went to bed. When I awoke the next morning, I saw a message from the previous night that they were prepared to let me view another unit! Now that was just bloody disingenuous! Why didn't they just say so at the beginning? We get it; things happen. Sometimes, the cleaning may not be up to snuff. Sometimes, things do break. BUT WHEN YOUR UNIT HAS MOLD, and you still refuse to refund your guest, that's where we draw the line. DESPITE their admission that the whole mold and dirt situation was an oversight on their part. DESPITE my statement to them that I have a very serious health issue concerning mold. EVEN after I told them I felt NAUSEOUS! Yes, they may have offered to TOTALLY "turn over"the unit to a "like new" condition but my health certainly cannot be left to the devices of an intransigent company like Staycation. Note: if veracity is your thing, know that pictures, videos and full chat transcript are available.
MYeverything was okay
please add a clock so that we can see the time clearly without looking for a phone wifi has limited users
MYTolong upgrade tilam dan bantal.
MYVery comfortable
MYMYMYMYThis homestay was worth the money I spent for two nights. The accommodation was so clean and the facilities were well equipped (including the kitchen, fast wifi, all rooms had aircond, two bathrooms, washing machine). It is near to the emart where we have easy access for anything (groceries, Watson's etc). Not to mention their customer service fast reply and helpful as well.
MY