El Yam

Friendly stuff

Administration

We stayed one night to crash after a wedding. For this purpose the property was OK. Clean, basic, nice stuff.

There was remodeling started but not finished. Doors without frames, no opening window in the bathroom, just a piece of plastic stuck to a wall, crumbling corners. Didn’t look good but maybe it is still work in progress…

Comfortable bed

The staff were taking an hour to figure out my booking. At no point did they inform me of what was going on. They asked me to pay more but I obviously refused that. Eventually they cleaned a room, gave me the keys but the door didn't lock, so I put the night table in front of the door. Also only check in after 21:30 though shabbat ended hours ago. At 00:30 they woke me up by hammering on my door, I don't know why.

The rooms were really dirty and at 2 am there was a explosion off water that flooded the whole room we had to wait till 4 am that someone came to change us rooms Really wasn’t worth the money at all and want to get a refund. The service was unacceptable and so was the rooms We only could change rooms at 4 even the whole room was flooded It was really bad

Friendly staff, the place looks amazing at night with all the lights.

Bathroom: Moldy spots in between tiles, lime scale anywhere in the shower, stained towels, multiple random plugs in the bathroom that were missing the appliance such as the mirror. No toilet brush. Room: Old underwear was hanging at fuse box. Stained decorative pillows which hadn't been washed in years, burn hole in mattress and bed sheets so thin you could see through them, We paid extra for a room WITH patio but the door to the patio was locked. Staff said this was due to safety reasons but all the other rooms could open it. So why did we have to pay extra for this feature when you cannot use it? Overall: the place could be really beautiful but the lack of proper maintenance and cleaning skills starts to show in any place possible. For this reason, I also wrote it is beautiful at night because then you don't see the wear and tear. Furthermore, the pool is only knee hight.