Bolontiku Boutique Hotel Member of the Cayuga Collection

La vista en general desde el sitio.

La alimentación. En general no era buena y muy reducida la carta; y estando tan lejos no tienes más opciones.

Schönes ruhiges Zimmer mit Aussicht auf den See. Personal war sehr hilfsbereit und freundlich. Kostenloser Boatshuttle nach Flores. Leckeres Essen im Hotel Restaurant.

Muy cómodo!

Very nice and exclusive location

Pre-prepared food, noisy while it's a place of silence that gets completely broken

Beautiful views, location on the lake shore. Quiet.

Rather poor lunch and dinner menu, quite basic room facilities, chairs and sofas in public areas could be cleaner.

Rooms were great and extras such as viewpoint, lake, pool and the hike were great. Breakfast was also quite good.

While the property itself is beautiful, several service-related issues significantly impacted our stay. The most concerning experience was the hotel’s boat transfer service. We confirmed via message at 8:40 PM that we could take the 10:20 PM boat. We arrived early at 9:30 PM (our own choice), but at 10:20 PM we received a message saying the boat would be “a few minutes late,” without any apology. A short delay would have been understandable, however after 30 minutes there was still no further communication. When we called the hotel, the staff member was unhelpful and unable to provide any clear information, stating it could be “5 minutes or 20 minutes.” In the end, the boat arrived after approximately one hour, again without explanation or apology. Upon arrival at the hotel close to midnight, the property was completely dark with no staff present, and we had to find our way to the room ourselves. The following morning, no one acknowledged or apologized for the situation. What should have been a 10-minute transfer turned into nearly three hours of unnecessary inconvenience. Additionally, the level of staff training did not match expectations for a 5-star hotel. Small but important details were often overlooked: our room was found unlocked after housekeeping despite us locking it when leaving, and service in the restaurant felt unpolished. For example, plates were cleared while one of us was still eating, we were asked about dessert while still on the main course, and staff seemed unfamiliar with items on their own cocktail menu. A final point for management: it felt somewhat unusual that the general manager was dining alongside guests during breakfast service, ordering the same set menu at the same time. While not a major issue, it did feel slightly out of place in a luxury hospitality setting where guest experience is typically the sole focus during service hours. Lastly, while not directly service-related, the food offering is very limited and expensive.

The Hotel is hidden and blends in with its surrounding nature. The team was very nice and put forth a lot of effort.

AC in the room was the loudest we had the entire trip. The food in the reaturant was very poor, not seasoned and tasteless. Also it made all of us sick to the stomach. We gave some cloth for cleaning. Unfortunatelly the cloth came back destroyed, unfolded and with a bad smell.

Great location overlooking the lake. Peaceful and lovely boat ride to and from Flores. All the staff were really friendly and helpful.