Dollywood's HeartSong Lodge & Resort

Very clean, comfortable beds daily housekeeping

Nothing

Very nice pool and room everything is beautiful!

Food service was horrible way understaffed for a Friday and Saturday waited 1 hour just to get nachos sent to us by the pool and to get a drink you might as well forget about it but when the food finally csme it was delicious just way to long of a wait

Meticulously maintained and very user friendly.

I didn’t like that if you booked via booking.com you get the least favorable location of your room.

I loved the location and the Dollywood trolley to ride to and from the parks. I also loved the theming and the facilities.

There is nothing that I didn’t like. It was a little pricey, but it was a very nice resort with great amenities so I understand the price.

We sat outside by the table heaters and enjoyed ourselves when we bought an ice cream from the store on the property. We ate breakfast there but were 2 of only 3 people in the breakfast area. We should have gotten breakfast at another restaurant in the area and saved money. we were told that motel was about 1/3 full. Looks like the occupany rates should have been lower then they were. Dollywood would be opening later on that week so occupancy would have gone up then.

We had to go a long way across the bottom floor to get to the elevator to our room. Thas was kind of inconvenient.