Neyland View Condo - Heart of Downtown Knoxville

Easy to enter both the front of the apartment and the apartment itself. The apartment is well-designed and decorated, since it is on the top floor, high ceilings. Great vintage charm.

The bed frame was broken. My husband and I didn't realize this until midnight, too late to remediate, this made for a very uncomfortable night's sleep. When we contacted the hosts the next day, they provided a 12.5% discount for our discomfort, after several back and forth exchanges. The listing says that the pet fee is $75, yet the host was going to charge us $200, citing an error in the listing. After several back and forth exchanges, they agreed to charge what was stated in the listing.

Location is great!

This experience was bad. We entered the main building with another resident, and we then entered the unit and went to a concert, when we came back we could not enter the main building because the code given was wrong. After an hour of trying to connect with the host and pounding on the door of the main building in hopes of having someone let us into the building to no avail, we called the fire department who said they were going to come out to break the window to allow us in the building. As this was happening after repeated banging a resident who was not happy as well allowed us in saving the window. We decided to get our belongings and leave because of the host's irresponsibility, mind you my insulin was in the unit this entire time. I usually don't write reviews like this but this was a total disaster. Now for the unit review, the unit location and decor were great besides the filth crumbs and dirt everywhere, as if someone is living there when not rented, the spice rack with spices is all old and disgusting probably time to be tossed. The sheets were all dirty and stained. The cleanliness is nonexistent, coming from a host very adamant about no check-ins early because the cleaning crew is total BS, that place was not clean. This is review is not to down the hosts but to tell others of our experience.