Marlihill Bungalow - A CGH Earth SAHA Experience

Here are the top reasons to chose this property: --> Staff: The staff led by Amaljith (Mr. Amal) is exceptional. Sai and Vishnu from the staff team always went above and beyond with their hospitality. They are friendly, good-natured, well-mannered. Sai and Vishnu truly stood out with their top-notch service—always going the extra mile, whether it was delivering food late at night, getting us snacks on-demand or helping with a run for medicines from a nearby pharmacy. A special shoutout to Amal, the head of staff, whose warm, courteous, and cheerful nature truly stood out. My girlfriend and I had a specific request regarding our evening arrival, and he went out of his way to ensure we felt safe and got to the hotel comfortably. Amal, if you’re reading this—thank you so much! --> Food: Breakfast was always fresh and delicious. During our 4-night stay, we were served a different smoothie each morning, along with great coffee and excellent croissants (especially the chocolate one!). While not a huge 5-star spread, the rotating selection—dosa, idli, puttu, eggs to order, and more—kept things interesting and satisfying. We didn’t try lunch, but dinner was elaborate each day with a veg/non-veg set menu that I think will offer something for everyone. --> Property: A charming heritage boutique stay with Victorian-British architecture, spread across two bungalows—one with four rooms (where we stayed) and the other with two larger ones. Our room was clean, cozy, and came with a nice hall featuring a comfy sofa and quirky artwork. The property is truly beautiful, with two gardens and lush greenery all around—perfect for nature lovers!

Nothing but the fact that we weren't there for longer!

Good room size and aesthetics (save for the odd bed frame design) This was the only plus at this property.

Food - the WORSE food on our Coimbatore -Ooty-Kerala trip. Bland + ridiculously priced for the subpar quality and taste. I was also inundated with messages from the F&B team leading up to our trip. I felt the kitchen was only concerned with sending out the food and closing shop for the day and not interested in quality and customer satisfaction. Service - Severely lacking. Staff need A LOT more training in professionalism and providing service attentive yet discreet service. Also overheard one of the staff speaking to our driver in a rude manner and I did not appreciate this at all. We opted to have dinner in our room and the staff insisted they could not bring our dessert later (after mains) and so it sat there melting while we tried to eat the very bad food. Inefficient and odd check-in process - Staff kept knocking on our door asking for this and that when we wanted to rest upon checking-in. E.g. they came to our room and insisted on taking a mug shot of us. Very odd procedure considering the passport & visa copies are already taken. Felt incredibly awkward and uncomfortable and communicated this to the staff but fell onto deaf ears. WiFi - wasn't working and no effort to rectify. Manager was full of excuses the next morning. Bed & pillows - for a room this pretty, the bed and pillows are mighty uncomfortable and once again, manager was full of excuses. IN SUMMARY: I've stayed at boutique properties half the price of this one which Marlihill Bungalow can learn a lot from.

This is a cozy bungalow which is home away from home. The staff is courteous helpful and accommodating. They took care of us exceptionally well. We are very happy with the stay. Amaljit, Vishnu chef and everyone else made our stay memorable.

Age of the property and the history and the feel