Mountain View Manor Pool Hot Tub Game Room

The view of the Smoky Mountains was nice.

When we arrived, the cabin was dirty with brown smears on the walls, windows were very dirty. The sheets and mattress pad all were soiled. Air conditioning took several hours to cool cabin. In several rooms there were places of paint peeled off wall. Near the downstairs bathroom the floor was very weak. Floors were dirty. Upstairs the ceiling fan could not be used for fear of it falling. In the other bedroom a picture fell off wall while one of us was lying in bed. Luckily it did not hit her but scared all of us enough to move bed out away from wall. Was told by company that they unfortunately could not send someone to clean that night and did not have anyone to bring clean sheets. They eventually after much frustration purchased sheets from target and had them delivered. Having paid $2200 for our stay and told that we could not arrive until 4 pm because the “cleaning crew was there” and then to walk in to a disaster was heartbreaking. I requested a refund and was only offered $257. I would not recommend this place.

Beautiful views great amenities

Nothing

It was great clean something for everyone and plenty of room

We loved it! It was clean and had everything we needed!

Very spacious can sleep 15 people easy my family wanted to stay at the cabin has an indoor pool literally in the house which is great due to hotels closing pools early pool table and hot tub also

Could use some curtains on the doors upstairs bedrooms due to rising sun in the morning makes it hot fast

Location was nice and convenient. Far enough away from the Parkway but not too far.

Unfortunately, this is a long list. Place was not clean upon our arrival. Floors were dirty with stains on them. Steps had dust and debris on them. Some type of substance on the primary bedroom door, opened water bottles on the deck, chips on front porch, and to top it off the hot tub was filthy. One of the bedroom doors had a hole in bottom part of the door. Windows had several cracks in them with packing tape over them. Furniture was not in its proper place. There were ants crawling on the floors and walls in the family room and primary bedroom. One of the globes on the chandelier of the kitchen table was missing. Candle was broken in upstairs bedroom. Kitchen was not stocked with a strainer or cookie sheet. We purchased these items ourselves. The WiFi worked initially and then it kept going out for hours each time. There is no cell reception in this house. Must have WiFi to watch TV, make phone calls, check weather, and get on the internet or any social media apps. This property is managed by Haven rentals which I believe is Wyndham as that is where the cleaners were from. Each time we had to call we were connected to a customer service rep in another country. It was hard to understand them and them us. They wanted me to text pictures of all of the issues before they would address them. It was hard to text pictures when the WiFi did not work. Overall, this was the worst place I have ever rented via Booking.com. I cannot recommend this place.

House was beautiful, very quiet and great view.

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