富士山リトリートMUKUten舎 富士宮 MtFuji Retreat MUKUtensha Fujinomiya natural wood retreat hotel

I was able to have access to the lounge and all the drinks in the lounge. Staff are also very polite and helpful

Everything, from the modern and minimalist design, to the breakfast, the views and the calmness. But the highlight goes to the hospitality, with the staff always available and kind. If I could, I would come back every month.

Very clean and nice villa. My 2 kids enjoyed their stay very much.

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The staff was very attentive and helpful. The house was an absolutely balanced beauty of modern and traditional Japanese style. Every detail was so thoughtful. The food was also outstanding.

That we didn't book more nights!

Breakfast was superb, both in taste and presentation.

Service and the exclusiveness

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The property was fantastic, one of the best accommodations we have stayed at. The natural aroma of the wood as soon as you enter is instantly soothing, and the private sauna, rain shower and bathtub make for the most relaxing experience with the property being the perfect pit stop in the middle of your trip to unwind. The tatami area upstairs is also great to relax in as it has a view of Mt. Fuji, a balcony and a vinyl player amongst other activities such as board games and reading materials. The complimentary drinks and snacks were delicious and the breakfast every morning was well thought out and presented beautifully with each item being explained to us. I loved the skincare products provided in the bathroom! There was also a gallery/ art exhibition on during our stay which was a nice little addition. Despite having a language barrier (we did not speak any Japanese), we found the whole experience to be seamless from start to finish. The staff were incredibly helpful and arguably took the whole experience to another level! Being anxious about the frequency of local trains, we were able to contact the property prior to our stay to arrange to be picked up from the Shin-Fuji station. After picking us up, Gotou was kind enough to take us sightseeing to some of the local spots (and each one had the most beautiful view of Mt. Fuji which is massive and majestic in person!). Ogushi also looked after everything we needed and answered all our questions - even helping us with maps and recommendations of activities and offering to take us places if we needed! I am a vegetarian and in noting this, Ogushi had already printed out menus (highlighting the vegetarian options) and contacted local restaurants that offer vegetarian options. We got takeaway on the first night and like any other hotel we expected to grab the bag and go inside the room but Ogushi (being the wonderful host she is) had set everything up beautifully on the lounge table for us to enjoy.

Everthing!!! The architecture, wood furniture, decoration, services are all top notch. The building has natural wood scent which is cery soothing. The location is a few steps from Mt Fuji World Heritage Center. There are plenty of parking space in the front. The staff are very helpful. Ogushi-san helped me book the restaurant for dinner and even walk with me to the restaurant. When I do some work in the lounge at night. She prepared me some hot tea and snack. And they have the self service open bar. Guests can have all the alcohol drinks such as sake, plum wine or whisky by themselves. If I travel to Japan again, I might even plan another stop in Fuinomiya just to stay at this hotel.

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Service

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Everything location friendliness cleanliness everyone was amazing. Beautiful facility. Food was incredible

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