VacationClub - Zielone Tarasy z dostępem do strefy SPA

I liked nothing .

Customer service was very bad and they never responded. We waited for about two hours and tried to contact them to obtain the keys or the code and to find out the location of the key and the location of the residence, as the keys were in the Marine Hotel and the residence was in another place 3 kilometers away from the hotel. As for the apartment, it was very small and could not accommodate a family consisting of five people, as there was a small bed measuring 1.5 x 1.9 meters. The living room contains a sofa that can also accommodate two people and a dining table with only four chairs. As for the lighting, it was very bad. There was only one light in the living room and it was not working at all. I called customer service and sent them dozens of messages, but they did not respond. On that date, I went to their place of work near the Marine Hotel and they promised me that they would fix it the next day, but no one came to fix it, and we remained throughout the vacation period using cell phone lights for lighting while eating or sitting in the living room. As for the issue of cleanliness, it was very bad. Toilet paper was of the worst quality, including hand and dishwasher detergents. The house ran out of all of them due to their small size and number. On the day of departure, we waited from 9 a.m. until 11 a.m. for someone to come and receive the keys and the apartment, but he did not come and I got up. I called them more than 4 times and sent text messages until I got an answer from them to return the keys to the Marine Hotel. I do not advise anyone to ever book with them or deal with them. I tried to cancel the reservation in the first hour after receiving the apartment, but they did not respond.