The Lucia Apartments I - 2 Bedroom Town Centre Apartment - Contractor Friendly - Free Parking - Full Kitchen - Washer Dryer - Spacious - Ideal for Work Sta

Location

Unclean. Looks initially ok, but the type of dirty where you walk around barefoot and your feet end up disgustingly black.

I don’t know. They swapped us to a completely different (inferior) property at the other end of town at last minute. And even though I asked repeatedly about why I am still awaiting a response.

So many extremely steep stairs not advertised both to get to the apartment and inside. Apartment surrounded by fast food takeout and over a fast food restaurant so was noisy and smelled of food if you had windows open. Toilet seat was loose fixtures were not modern. No bath as advertised. Very basic not what was advertised. We tried to get resolution for toilet seat but they never turned up. They tried one day when we were out. We stayed in as asked on other days but they didn’t turn up. One day even told us it was fixed then when we disputed it they said no one was there. Which was it??? Very basic amenities we purchased towels bin bags dish washing and washer tabs. No washer dryer as advertised. Just a washer so had to hand wet clothes up to dry. Second bedroom so small had to leave cases in the small kitchen/lounge /diner which meant we were tripping over them all the time. WiFi (or lack of) we messaged every day more than once asking for it. We got it on last day there. Even though we explained there was no frame on the shelf with details. They kept replying it was on the shelf in a frame!! I still don’t know why they could not have sent it the first day we asked (I think they were most likely sending the person to the wrong flat and thought we were in the booked apartment).

They sent me to a different property without any notice which was much further away from the party.There were no towels and the rating was only 6 - I have messaged them and they promised to look into it but have now stopped responding. I have made a complaint to booking.com

I liked the location and the amount of space we had.

There were no towels which was unexpected so had to go out and buy some

Quaint old building with plenty of character, great town centre location but also close to country walks.

There was an issue with the boiler which the management team took ages to respond to. Cleanliness was not great either.

We didn't get to stay at Abacus House as DH ApartHotels moved us with no choice or explanation. The alternative was passable at best, yet not even a partial refund has been offered. We will not use DH ApartHotels properties again and will be reporting them to the booking.com team.

Clean and well situated