Dolce By Wyndham Versailles - Domaine Du Montcel

Roger Wright Room 1209 Wed 1st October. The signage in the car park is baffling - there’s no indication how far away the hotel is or whether there are steps. There’s also no information about the electric vehicles and how to call them, we started walking with all our luggage when they came and dropped someone off. Put a camera so you can see when people turn up. Why has a new hotel been designed with external and internal steps and no ramp?? How do people in wheelchairs get in?? I saw other people manhandling their wheeled luggage down the stairs in front of reception - I had to do this as well, very poor design. Service - this starts with a smile but the reception staff were very serious and not very welcoming. At breakfast there were people just standing around looking bored. When I left the breakfast area there were five members of staff crowding round the lecturn. All five of them stared at me, no smile or hello - very rude. It seems to me the hotel is run by the staff for the staff - is this why it’s 240 Euros a night?? Then, despite the fact that guests are given priority in the dining room,there was no room for us and we had to go to the village. Lastly a group of conference delegates outside on the terrace made unacceptable noise until midnight. Where were the staff to ask them to be quiet??? The hotel is well appointed but nothing out of the ordinary. This was meant to be a treat at the end of a 3 week tour of Europe instead we were both very disappointed.

Its a pretty new hotel. Rooms are spacious

I stayed two days on the hotel and it was amazing. One of the best hotel I have stayed in Europe. Clean, spacious, gorgeous, and treated me amazingly

The place was very nice. Green, quiet and classy. However - we were with two small children and staff (apart from the people driving the golf carts to and from the parking) made us feel unwelcome with small children. From breakfast - basically giving us no choice but to sit on the terrace at 8.30 am despite it being a bit chilly - so as not to disturb the other guests to not letting us choose when to go to the pool/spa as the only slot they let you have is Sunday morning at 10am. The hotel needs to decide whether it wants to let families stay there or not and if so - be more welcoming to families and less rigid with the use of the pool. Surely we should be able to use a time slot like at 5pm too rather than having to go in the morning when it is still chilly. The place is wonderful but I found those two aspects disappointing for the price we were paying as we have a right to use the facilities like the others as we pay the same price even though we have children

Disappointing Experience – Not Friendly and definitely not family friendly. We’ve stayed in many 4 and 5 star hotels around the world, and have never felt less welcome. Instead of being treated as valued guests, we were made to feel like problems to be managed. This hotel is simply not suited for families. In fact, my advice to management would be to market it as adults-only, not that I would have been impressed if we had just been there as a couple. Listing a pool as a feature when it can only be accessed by prior booking for a single hour is misleading – whether you’re travelling as a couple or a family. To make matters worse, there are no drinks served by the pool, removing any sense of holiday relaxation. The pool staff were unfriendly and overly officious. (Our kids age 11 & 14, are ridiculously well behaved, (sometimes I have to encourage them to live a little bit) the staff kept asking them where we are, when we were on a sun lounger less than 5 meters away. The reality seems to be that the spa and pool facilities are far too small for the number of guests and suites. Our room wasn’t set up– sofa bed with no sheets or duvet provided, and we were told they would have to sleep without one because housekeeping had already closed. Following complaint they resolved this but it was very frustrating. Overall, a disappointing stay.

Listed as a family friendly hotel with pool access on Expedia which is a complete lie. We were made to feel very uncomfortable as we had two young children, both during dining and around the hotel. Adults are limited to only 1hr in the pool per day and children are not allowed whatsoever. It’s basically an adult only hotel which the manager agreed. Several families left during our check in and still now, we are battling to receive a full refund.

Between the room, and the spa, and the restaurant, this hotel will not disappoint

New and clean, great spa and pool. Only stayed for one night but had a great time.

I really wanted this to be an amazing stay. We took the Presidential Suite, as this stay would be the last two nights of our Paris vacation. The venue itself is very pretty. The one really hard-working bellman in amazing. But everything else is a huge disappointment. I think this is a case of a new hotel desperately trying to get its service staff in order. We were able to get into the Presidential Suite an hour and a half after the promised check-in time. There was a nice basket of fruit and a welcome note...but no water anywhere in the suite, nothing in the mini fridge (not even a paid mini-bar), and the phone did not work, so we could not order room service. Vending machine on the floor was broken. We found several small items in the suite that had been left by the previous visitor - so the room was not checked after cleaning. There was nothing open for coffee between 10:30 and noon on Sunday (so no coffee if you slept in). The spa was a disappointment. They were out of robes when we checked in (to get one, we would have to walk in the rain back to the main hotel and walk back). We were offered a second towel instead. The sauna and rain shower experience were both broken. The air conditioning in the room was broken and we could not turn down the fridged air - the room was 64 degrees the entire stay. No effort to fix it. There was no baggage assistance available when we checked out at 7am, so we had to carry our heavy bags down a flight of stairs. Can't recommend.

Property was just as advertised, clean, luxurious and the staff were lovely and very accommodating. Great for honeymoons or get away but is a little far from central Paris but is 10 mins away from a train station and the Ubers are quick!