House of Gods Royal Mile

Staff were nice

Room very very small

Love the ambience and extra perks.... especially the milk and cookies and breakfast hampers! Bed was so very comfortable, a great stay.

.

The smell is the room of pee was rotten we had to leave and go to a different hotel not far from it

Not much

Too dark Shower room was soaking. Nightmare Room too small to move around Floors dirty and sticky Staff nonchalant when complaining Couldn't find tea and coffee, hidden behind mirror. Had to walk to reception to ask where it was Room was dirty, cramped and not for anyone looking for spacious clean luxury. Didn't sleep a wink and left early. Very claustrophobic.

The staff was very helpful and friendly

The rooms were very small without any windows Corridors very tight and dark

The decor & staff

The condensate pump on the air con unit was noisy

Great location

No air, smelt of whisky

I can’t think of a positive other than the central location

The condition of the room fell significantly below the standards expected—particularly given the £650 price point and the way the property is marketed as a top-tier, glamour destination. The issues included: Broken bath taps Broken toilet holder A visibly dirty bath with clear streaks of grime Extremely messy mirrors, covered in smudges and marks Noticeable paint chipping in multiple areas of the room Lampshades that were dishevelled and poorly maintained Hallways with a strong and unpleasant smell The TV/mirror area had not been properly cleaned, with visible sticky residue from where previous guests had placed items No milk provided for coffee Sticky flooring An overall unpleasant, “off” smell in the room In addition to the poor condition of the facilities, the level of service was equally disappointing. At check-in, there was a complete lack of basic hospitality etiquette—no offer of assistance with luggage, which is something I would expect as standard at this level. Despite having a detailed conversation with staff about my plans (meeting a photography client in the room), this information was clearly not communicated internally. This led to an uncomfortable situation where two young female bar attendees, who were simply waiting for their mother who was in our room, were made to feel as though they needed to leave. This interaction, led by a male manager, was inappropriate and made all involved feel uneasy. Overall, the experience did not reflect the standards you promote or the price charged. It is deeply disappointing to see such a decline,

Everything. Lovely atmosphere, unique, luxurious. Lovely staff, clean, comfortable, lovely finishing touches and a truly unique experience.

nothing