Sun Love Old San Juan

Location is great! But it ends there. Still waiting for Pearl to return some answers for us which she indicated we would find out in 48 hours. Poor customer service!!!

We have left your premises! Discusion about your unit: Location of your unit is impeccable! BUT MANY DEFICIENCIES!!! Shower is very dangerous…. Screws sticking out at the drain and guard in the drain NEEDS to be changed. We as renters shouldn’t even have to tell you this. This would never pass inspection!!! Hot water is NOT a common item!!! Stairs for the loft are very dangerous! Would not pass code! Railing is very wobbly! Safety issue!!! And lastly you have no window for emergency escape THAT IS ILLEGAL!!! You have no issue charging like a 4 star plus hotel but you DO NOT OFFER THE QUALITY! Your photos are very well photoshopped but don't show the real property! I would appreciate some kind of reimbursement for your false advertisement!!! We have never had to write a bad review but this one deserves to be acknowledged

Location

Keep in mind I've stayed in hostels all over the world, I'm a young man who travels alone a lot and rarely complains. They charge you a 100$ cleaning fee whether dirty or not ( it's in small print) I find this to be very dishonest. For 1 night it was 200$ when they post it as 84$. The loft bedroom which if you're not in incredible shape which my friend isn't it's nearly impossible to climb, she has to sleep on the couch. The loft style bedroom includes one of those metal futon style frames that is really stiff and not a real mattress. It was freezing and you can't adjust the air conditioner which Glows brightly all night and it's terribly bright due to a 12" x 12" cut out in the ceiling that isn't a real skylight but makes it hard to sleep. Except for the location, which was great if not driving or off a tourists cruise liner. Book a hotel instead for the same end price and much better accommodations. Pictures tell a different story than what you get.

There was a desk person at all times to help with check in or have questions. We walked from the train station with lots of luggage and saved on an Urber ride.

Too many stairs for entry.

N/A

There are three main legal reasons issues on why you should NOT book this place that makes this place a liability for yourself and for Booking.com to host on this platform (I am an easy going person and this is the first bad review I’ve written). After stating the legal reasons I will explain the situation. Host made numerous excuses however this booking location violates a few codes: 1.) breach of contract due to paying for a cleaning fee but apartment was not clean leading to immediate damages (forced to pay for an uber and a new hotel at 1am upon arrival which equates to $250+). I told the booking place I would be arriving at 4pm the day prior which gave them more than enough time to have the room prepared. 2.) implied warranty of hability: due to unclean nature and having a strangers’ feces in the apartment, unclean sheets that another person just slept on, and no new clean sheets were available to replace the dirty ones. 3. Another breach of contract after host did not provide hot water after telling myself and other guests that there will be either hot or warm water. There was NONE no matter how you wiggle the shower knob. Taking a cold shower after coming home wet from the pool or beach is a great way to get sick as we did (more damages) 4. I will also be filing a complaint with DACO if property does not make amends for this terrible stay. We arrived well after the requested check in time (which gave them more than enough time to have the place ready) and the apartment was dirty with feces in the toilet and stains on the unmade bed. It smelled like old dirty laundry in the house. In addition, someone else’s phone was in there?? They never fixed the hot water (same as previous review so this is still an ongoing issue) and the water is not warm or slightly warm. It’s strictly cold—colder than the beach water because it receives no sunlight. We were late to our reservations and plans, lost sleep, and lost money due to this booking’s negligence.

Location was good

Hot water didn’t really get hot, bed was up ladder my wife slept on couch and did not use shower. All this for $200 night. We could have stayed at hotel for less with elevator Double key deadbolt and only one set of keys is dangerously illegal. Needed keys to exit building, should have electric bolt as in Europe. Very dangerous in case of fire 🔥

The location was fantastic, situated in the heart of Old San Juan. As a solo female traveler, I felt safe throughout my stay. Check-in was straightforward, using a padlock to access the keys at the main gate. The apartment is on the first floor, but note that there is no elevator. It features a loft-style layout, with the bedroom located in the loft above (accessible via narrow stairs) and the living room below.

During my two-night stay, I encountered a few issues in the apartment. I notified the host, who was kind and responsive, but not everything could be resolved: - **Hot Water**: There was no hot water in the shower throughout my stay. I was informed that they needed to purchase hot water to fill the tank, but it didn’t arrive in time. - **Kitchen Light**: The kitchen light was not functioning. Although they came to investigate, it was not fixed during my stay. - **Cleanliness**: The bedsheets were not clean, and I woke up in the middle of the night with bites on my neck and back. The host did come to change the sheets the following morning. - **Payment Issue**: There was a problem with my credit card payment via Booking.com, and I had to send the payment through Venmo instead. - **Apartment Signage**: There was no sign at the apartment door, which made it difficult to identify the correct unit when I arrived at night.

The host was very friendly & easy to communicate with! There were issues with my payment & he was very patient and helpful! Location was fantastic!! I felt very safe as a female solo-traveler. The apartment was really cozy! I truly enjoyed my stay.

The light in the kitchen wasn't working and I wished someone would have come by to fix it within 24hrs & not days later. Also the list of amenities needs an update. There were a few things listed that were nowhere to be found (e.g. hairdryer). To me these things weren't too big of a deal, I just worked around it. Just something the host can improve to make it perfect for his guests.

Location and it was a nice apartment.

It did not have the amenities listed. Kitchen lights did not work. Stove did not work. Host promised to fix and did not. No response, no solution. Would not go back.