CASA COCO II

Good dinner (but additional cost for water) Charming rooms on main site Two swimming pools Excellent New Year's Eve dinner (but compulsory) Pleasant beach (but average for the West African coast)

There is a fundamental problem at this hotel. If you scan the reviews you will see that various people have made reference to the lack of any form of spoken English, the very poor breakfast and the tired state of some of the rooms - particularly the villa. The owner thinks that all he has to do is respond that he intends changing things but then he does nothing about them and other people then end up making the same complaints. Our experience is precisely this - there is no commitment to customer enjoyment. All they care about is making sure that you pay for things. There are no apologies when they make mistakes as they did with us (incorrect communication about the cost of the New Year's Eve meal and whether a deposit had been taken by booking.com). Instead, they try and turn the complaints back on the customer - we were shown to a room for three people when our booking clearly stated that we had booked for four people. That was their mistake not ours and not only did they not apologise but they kept us waiting till 5pm before we could get into the correct room. Which was not even properly cleaned. The problems are nothing to do with the fact that no-one speaks a word of English (this is common. in Senegal but we had no problems elsewhere where the attitude was welcoming and sought to provide a good customer experience) and all to do with the attitude which is purely to extract as much money as possible from people - for example by trying to charge Euro 1 for milk in tea and charging for water at dinner when a guest has already spent over Euro 800. We repeat our assertion that, while there are some positives here - the two swimming pools, the charming rooms on the original site, the quality of the dinner - there are too many negatives to be able to recommend this place. Hence, you may prefer to go elsewhere and leave this place to people who aren't familiar with what the competition offers.

Fantastic location Charming rooms on main site Two pools Dinner was wxcellent

Surly, unwelcoming and unhelpful receptionist tried to put a party of four into a room with three beds Poor breakfast - unvarying and very limited choice Room not available till 5pm upon arrival due to previous guests still on occupation Poor value for money compared to much better maintained places in the Saloum delta Tried to charge us extra for a small portion of milk for our tea - gave the impression that money was all they cared about Insist on payment on arrival Poor communication - sent incorrect email about Compulsory additional costs for New Year’s Eve wvent

The hotel is beautiful

One of the pools was out of use snd the restaurant wasn't open but I presume this will change when it's busy

La estancia total

Piscina

The service and hospitality was great!

Hard to communicate as they don’t speak English.

The bungalows are quiet and lovely, with good aircon, comfortable beds, mosquito nets, and strong, hot showers. There are two pools, one near the restaurant that is quite charming, and one with a sea view that is stunning--we spent the day luxuriating there. The breakfast is light, with pastries and fruit, and the dinner has a nice selection of entrees (both meals included in the price). I absolutely loved our stay here and would most definitely come again. It will definitely be on the list for visitors, as it is quite comfortable.

The only critique I have is that there was not a mini-fridge or a hot water kettle for tea in the rooms, but that is definitely not a dealbreaker. A friend brought some fruit and they stored it for her in their kitchen refrigerator. There is Wifi, but it is not always the strongest, especially in the bungalows near the seaside pool, so have your data ready if you need it.

Staff were kind, courteous and helpful. Pool views and beach views were lovely. Dinner has nice choices and was played and served consistently.

Rooms need a little more attention. A/C was not very cooling. Breakfast was really meager. Basically just fruit and bread. Coffee was sparse or not hot.

I traveled with friend and my mother who had recently undergone knee surgery. The pool pictured was EXCELLENT for her, as it had a gripped, sloped entry rather than stairs and a shallow end that allowed for physical therapy. This would also be amazing for families with small-ish children as they could play and jump in the shallow end safely. The two properties have been renovated beautifully and offer a range of views and lounging locations.

If the renovations continue, small refrigerators in the rooms would be an excellent addition, and at least one big water cooler/dispenser to cut down on plastic bottle waste. An odd detail that isn’t a big deal but of note in an otherwise perfect stay: our room was being stripped and cleaned before we had checked out, so bathroom and aircon was not accessible (if needed) for the last hour or so. Probably a one-off though.