Barceló Maya Riviera - All Inclusive Adults Only

The reason I gave my experience at the Rivera a low score is the following. Foremost it is a CONFRENCE center. Which means it could have the potential to house hundreds……. of conventioneers! Which it does and all the functions that go with it. Concert, Massive parties etc. The hotel planners do an excellent job in this area! Unfortunately, they never considered the other guest staying there. The problem is they host all of the events SMACK DAB IN THE MIDDLE OF THE HOTEL COMPLEX. Not at the massive convention center. The entry and entertainment area is four stories tall and all stone, cavernous, beautiful, the rooms surround it on either side, five stories tall in a semi-circle. Sound carries and amplifies by the stone and the open patio design. The DJ’s music travels up and into the halls through the rooms located anywhere near the center of the Rivera. My pillow even thumps with the beat!! Ear plugs did not help.! We were on the 4th floor oceanfront. Every night entertainment would start around nine. Some lasted till midnight. If you are a partier or a conventioneer, you are all set. We were left sleepless at the Riveria. While you are on the beach relaxing you are approached by the employees to go play volleyball, dance class, go to the spa etc.. I felt bad for them because no one seemed too excited about those things. If I wanted to go, I would have, the speaker system is very loud and they announce everything. The breakfast and lunch buffet is the best out of the 5 hotels and delicious. The staff is amazing! The beach is the best out of the five hotels. The rooms are well appointed. The facility itself is spotless and well maintained. Really anything you ask for is yours. Except for a peaceful night’s sleep. We want to go back. BUT………We will NOT be staying at the Riveria. We will stay at the Palace and take a shuttle to the Riveria for the beach, breakfast, and lunch there. We will sleep safely in another location.

We loved everything about the property. Easily walkable and so beautifully thought out. All the staff were very helpful, attentive, and friendly. The pool was a nice enough temperature to cool you down but not freezing, and it was so expansive there was room for everyone. It was nice to see them cleaning the pool throughout the day to keep it as fresh as possible. The beach was absolutely perfect for the majority of our stay but the sargassum did take over for a few of the days, even with the staffs very best efforts to maintain it. This really didn’t affect us at all, we just stayed at the pool and enjoyed the music and entertainment. Our room was carefully presented, clean, and had everything we could possibly need.

Just to start it off, this was my first all inclusive hotel experience aside from a Cruise ship. This was a trip for our honeymoon so we chose the adults only property. Didn't want the kids running around. The food was the only thing that we had an issue with at the property. I understand that buffets are not always perfect but for an adults only area I thought it would be different and taste better. Not to sound too harsh but my wife and I honestly dreaded breakfast and lunch everyday because of the quality of food. Might've actually lost a little weight on this trip due to lack of wanting to eat. We did go to the other hotels and tried there food as well and it wasn't much better. Presentation was better but the taste was the same to us. I wanted some good fresh Mexican food here and just never got it. Our dinners were great. Ate at 3 of the 4 restaurants the property. Decided against French option only because we wanted to try others more than this one. SAPPORO is one I Highly recommend because of the show and quality of food. DELICIOUS. AGAVE - Very good food, My wife and I loved the Taco Bar over table service. DOLCE VITA - We love Italian food but not this place. Not great. One of the best perks to this hotel is access to the other properties and with that we chose to try MARENOSTRUM, KYOTO and SANTE FE Steakhouse. SANTE FE - skeptical of this one but it was actually one of favorites. My wife had a Ribeye and i had a New York steak, somewhat salty for both of them but still very good. KYOTO - very similar to Sapporo but the show was a little better. MARENOSTRUM - This place was good but it wasn't great. Wife had grouper since lobster was out of season and I had Lamb (too picky of a seafood eater to try). Grew up in Alaska where seafood is SUPERB. Hope my rambling wasn't to redundant and helps a little with your choices since you have so many options to pick from and so little time to try. STAFF - Sensational. Learn basic Spanish to help with language barrier, highly recommended. Mixed drinks were not consistent when ordering at bars. Example, ordering double shots sometimes got confused with 2 drinks. ROOM - We did governors suite (my jaw dropped when I walked in) and premium level. Big groups, one person needs this room to help host people all in one place. Not needed for just one couple though unless you need to flex. PREMIUM - not fully worth the up charge in my opinion. I drank Jameson instead of whatever rail whisky they had. Private buffet was empty almost the entire week we were here so that was nice. POOL BAR - We spent most of our time here and loved it. Got the same chair the whole week. Big benefit to the adults only property. We loved the music side over the quiet. POOL - Never overly crowded and offered lots of activities. Maybe needs to be cleaned more frequent. BEACH - seemed like sand over cement but very clean and not over crowded. Sargassum was very present this time frame. Bring water shoes since it is quite rocky. Excursions - DO the sunset sailing catamaran excursion. So Fun. RESORT - Spotless in every aspect, so clean for how big of a property it was. The bus that takes you around is very helpful. Very walkable property but if you're tired or maybe a little older the bus was very nice to have. Waters are available at every establishment. Personnal note to everyone. I'm the furthest thing from a doctor BUT KEEP APPLYING SUNSCREEN EVERY HOUR. Sun was intense and saw way to many people getting fried. Onto the resort as a whole. I loved this property and would definitely come back in the future. As a foodie it sucks but as a whole it really met all of our expectations.

Overall, this resort was a mixed experience and didn’t meet expectations, particularly on service and consistency. Check-in was scheduled for 3:00 pm, but my room wasn’t ready until 3:45. What made this more frustrating is that my friends, who booked through a travel agent, received early check-in at 2:00 pm and a complimentary upgrade to ocean view. I am a My Barceló member and paid $200 per night for an upgrade, yet received neither early access nor any recognition of loyalty. That was disappointing. The room itself was fine but had several annoyances: * Air conditioning was inconsistent — set to 22°C, and the ceiling fan turned off when lights were off * The temperature control panel and other lights (phone, ceiling) made the room surprisingly bright at night * No kettle, only an older-style coffee maker Service issues were a recurring theme. A friend had no hot water for three days and her safe didn’t work the entire trip. Getting help was frustrating — you’re often given a number to call, but nothing happens, and you end up having to go to the front desk in person. Dining was mixed. Breakfast and lunch are buffet-only, and the selection doesn’t change much. By day three, it becomes repetitive and uninspiring. Service across the resort was generally just okay — not unfriendly, but not warm or proactive. Dinner, however, was better. The à la carte restaurants were generally quite good, and meals there were a highlight compared to the buffet. That said, service in the restaurants was still average and didn’t elevate the experience. The beach was unfortunately unusable during our entire 7-night stay due to heavy seaweed. The resort did attempt to clear it each morning, but it returned quickly, so we ended up spending all our time at the pool. To be fair, the resort itself is large, modern, and functions adequately, and we were still able to enjoy time together. However, the lack of consistent service, uneven dining, and operational issues made this feel more like an average experience than a high-quality one. This is a large, high-volume resort, and the service reflects that. It may be a good fit for travelers looking for a reasonably priced, all-inclusive experience who are less focused on service consistency. For those who prioritize strong service, good dining across all meals (not just dinner), and a more seamless experience, this may not be the best choice. Overall, I would rate this property around 2.5 to 3 out of 5 — acceptable, but with several areas that need improvement, especially given the price point and expectations.

The AC in our room was not working for 4 out of the 6 nights we stayed. It made everything in our room wet and it didn't even cool down the room. Front desk said nothing was wrong with it, but we had to open the balcony door AND our front door to have ventilation to dry out the room. Our bedsheets and clothes and all were all wet from the AC condensation. TV broke twice, safe wouldn't open half the time. Front desk is hard to get a hold of to fix the issues. Was on hold for 20 mins at one point. Location and facility is nice aside from the room issues. Food is good, vibes are good. Staff is friendly. Just wish we had a better room.

Excellent experience at Restaurant Agave! The food was delicious and the service was outstanding. A big thank you to Crystian and Candelario, who were amazing servers—attentive, professional, and very friendly. I highly recommend this place and will definitely be coming back!

We had an absolutely wonderful experience at Miramar Buffet thanks to Madai Aguilar and Martin Cituk! From the moment we arrived, they were both so warm, attentive, and genuinely kind. They went above and beyond to make sure everything was perfect for us, always checking in with a smile and making us feel so welcomed. The service was outstanding, and their positive energy truly made our visit memorable. It’s rare to come across people who care this much about their guests, and it really shows. Thank you, Madai and Martin, for making our experience so special!

Hotel is beautiful and staff is great. The beach is terrible, full of rocks and you can’t get into the water due to the Sharp rocks. Saw many tourists get injured. We had the worst food experience, look forward to cheap recycled food options, deep fried and lowsy burgers. A true disappointment. There are a lot of other options in Maya Riviera. Definitively wont’t choose another Barceló Hotel ever!

Came for a week with my friend for the all-inclusive experience. Highly recommend! Top-notch food and service. Immaculate clean grounds. Even a little of wildlife! We enjoyed this resort out of the others in the property as we are Gen X and it’s mostly chill vibes, not kids partying. Highly recommend. Muchas Gracias! We will be back.

Great place to stay Very clean Great food choices The coffee bar it’s great and the staff it’s very friendly and professional