Sancroft by Pureserviced

Lovely views , everything you need at the property very spacious apartment ,furnished to a high standard

Having to pay £10 a day for parking at the apartment, needs a new mattress or topper for the main bedroom, We couldn’t find the apartment at first you need to get of the lift then go up some stairs

The location is great. Walking distance to many restaurants and coffees. The view from my living room and master bedroom were fabulous, whether it was rainy days or sunny days the view were stunning. Either the sound proof was great or there is no one in that building, we didn't hear any noise.

A lot of the surfaces were very dusty, like tables, shelves inside master bedroom toilet, all the side tables in the rooms were very dusty. The pots and pans were very worn-out, they are very cheap cookware. Plus most of them were with deep scratches. I usually like to buy local ingredients every time I travel to a foreign country, unfortunately I could not do so due to the poor cookware. There were no oil nor kitchen towel, no detergent for dishes washer and washing machine. All the beds were very soft, especially the two small rooms; and the pillows were very dead.

High quality, well finished, great views

Access was ok but could be better

Beautifully furnished. Had everything you could need. Fabulous location with best views over Plymouth hoe and sound. Short walk down to Barbican.

Mattress on bed in main bedroom with ensuite was a bit hard. Maybe mattress topper would help. Parking was convenient at the front of the building however £20 for 2 days was a bit expensive when you cant check in until 3 pm but need to move your car at 1030 check out time. Cheaper parking is available at the Grand parade close by at £8 per 24 hours.

The location, view, very spacious and all kitchen equipment was excellent.

It was cold and when we tried to follow instructions which were in the apartment to turn heating up/on the instruction were not for the thermostat/heating that was in apartment. We rang the office to which we spoke to a man who could not help over the phone, he came to apartment and also could not change the temp. The engineer came out who sorted it via his phone. The next day/eve the same happened no heating and after a phone call the engineer sorted it remotely via his phone. Updated instructions need to be in apartment. Another annoying thing was the lights keep going out when sat still as on a sensor triggered lighting system. Cannot watch any TV unless you log on with your own TV licence as no licence held for apartment. This was also very complicated to figure out how to use. If you did not have a smart mobile phone or know your TV Licence details you could not use the TV.

It's a very spacious apartment with great views

It had an issue with the heating system which was resolved during our stay but did give a colder couple of nights

The location is excellent. Very modern interiors.

The beds were a bit on the small side, I would have thought that an extra large bed would've been bigger than a double sized bed. The lights often went off and we had to turn them back on by rocking the switch off and back on again. Not very good when it is the only only lights you have on in the room. Too many trip hazards in this property with the floor levels changing from one room to another.