SureStay by Best Western Channelview

Location Was Ok

Paid For Room That Was Supposed To Have A Kitchen And Didn't Have. Refused To Give Refund And Forced To Stay Or Lose Money Already Paid. I Had $30 Worth Of Seafood That I Couldn't Cook Because Hotel Didn't Have Proper Supplies. Room Had No Stove, Hot Plate Or Anything Advertised. I Also Have Video Proof Of Blood Stains On Sheets, Door Lock On Inside Broken And Smoke Detector Was In A Drawer

I had 3 roaches in my room, I asked for a refund and the boy that was working for front desk promised that he would refund me, but upon me leaving I didn’t get anything. When I asked for the number to corporate, they stated that they didn’t know what the number. Refused to give me the number.

I had 3 roaches in my room, I asked for a refund and the boy that was working for front desk promised that he would refund me, but upon me leaving I didn’t get anything. The staff are racist and rude as hell.

Parking for semi truck and trailer available.

No coffee available in the room

There were roaches

It was a nice enough room.

I have never stayed at a hotel that did not provide shampoo. I thought it had to be an oversight, so I called the front desk and sure enough, they don’t. Of course it was the one time I didn’t have it in my kit.

Bed was great good sleep

My dog burnt his paw on hot coals in the parking lot roaches in the rooms

Nothing it was the worst experience I've ever occurred staying at any hotel before

The location is very unsafe, upon entering the room it was absolutely disgusting, their was food spattered all over the walls, the bathroom door and wall had claw marks and holes throughout it. The toilet was broken and not sealed to the floor, the room smelt absolutely musty, there was mold all over the ceilings in the room and bathroom, we attempted to watch TV but the TV didn't work, and.when asked the staff member, it took 4 hours to get the staff to attempt to help solve the TV issue which did not occur or fix the problem, the room was not cleaned or prepared for us to have a clean room that I piad for! On several occasions poeple were physically fighting in the hall way making my family feel unsafe to go outside of the room to leave. This hotel needs to be reviewed by a health inspector and or monitored for criminal activity by law enforcement.

I liked everything had no problems