Luxury 5BR Oasis, Sleeps 10, Pool, Office, Deck

The location was good and the home was comfortable

I like the location.

I didn't like customer service or cleanliness of the property. Before arriving, I asked the owner if I could arrive before the standard check-in time of 4 pm. due to my early arrival from New York. I was told no because the property needed to be cleaned properly. Upon arrival, I immediately noticed the driveway and yard full of leaves. Yes, leaves are expected, but I could not see the floor of the driveway. Upon entering the property, there was a dirty knife on the counter and visible trash on the floor and spider webs. I immediately notified the property owner. I was told they would send housekeepers and maintenance to clean up. I did ask them to wait to send the housekeeps because my mom and I had to leave the property. A properry should not have to be cleaned while being occupied, period!My mother and I began cleaning the home before our other guest arrived. I pulled the bed spread back and noticed bugs and heavily stained pillows, false eyelashes on the floor. The housekeeper went to Walmart and bought new towels and lines. I flushed the toilet, and it would not stop running. I did not sleep the first night due to the running toilet. Maintenance did not come until the next day. I also immediately notified the property owner. I asked several times if I could speak with someone directly, and they refused. They told me they could only communicate through text message. However, they spoke directly to me before I occupied the home. The house is dusty and not well kept. Do not stay at this property. I still have not received a verbal apology from the property owner, which is common courtesy. I am not a complainer but this properry is terrible. The furniture is also heavily soiled. I have photos. I have more photos but only could attach four. You can see the housekeeper foot with the amount of trash she swept from one bedroom. You have been warned.