The Artist's House with Private Pool by SHS

Ubicación excelente, piscina privada, comunicación con el personal rápida.

Todo muy bien, esto no es crítica es información: el dormitorio de abajo no es una habitación como tal, es una cama que se oculta con unas cortinas. Nosotras siendo amigas no nos importo, pero importante saberlo porque digamos que no tienes intimidad. Nos dejaron solo un juego de llaves para 6 personas, lo resolvieron rápido diciéndonos que podíamos ir a retirarlas a un hotel en el centro pero estaba un poco lejos y nos quedamos solo con uno. En caso de necesitar dos llaves mejor hacer la petición antes.

La piscina y la tranquilidad

Salía agua del bidé pero nos respondieron muy rápido que lo arreglarían.

Da localizaçao e das comodidades

Da limpeza, a casa tinha muito pó A piscina devia ter uns degraus para sair

The company was easy to contact

The pool was filthy, and when we contacted the company they told us they had not been able to clean it due to the weather. We would question why they did not tell us about this prior to our arrival, and can only assume they thought we wouldn't notice or mind. We also found the door to the patio would not close, and that one of the windows would not lock. Both had external doors/shutters which I assume have been added as additional security because these are on going issues, but I would consider neither as secure as the door or window being fixed. Neither were fixed during our stay, though we did have a handyman attend. This itself was poorly managed, with us being asked to go back to the apartment to let the handyman in, only to find out they could only attend at 3pm. Only when we explained that wouldn't fit with our plans did they tell us they could access without us attending. The apartment was in general in a poor state, with mould, dust and dirt throughout. They were not serviced as advertised. When we complained about the above we were offered either a 10% refund OR to be moved half way through our trip. After further complaint we were offered 20% maximum which we do not consider fair recompense.

Trato personal excelente. Ubicación muy buena, y apartamento en muy buen estado.

En cuanto al tema de limpieza, si indicar que no había trapos para poder limpiar la encimera ni las mesas después de comer, no había estropajo ni jabón para poder fregar los platos, etc.. por lo que tuvimos que comprar para poder dejar la casa lo más curiosa posible y dejar todo curioso, como lo encontramos. La televisión los mandos no funcionaban y cada vez que queríamos cambiar de canal nos teníamos que levantar, pero en general muy cómodo y acogedor. Pequeñas reseñas a mejor para ser excelente.

The pool on the roof was excellent. We spent lots of time here The apartment was fine and had everything we needed. The aircon is excellent. The location is excellent.

The sink in the upstairs bathroom leaked. The paint in the pool transferred onto our clothes.

Nice size of place, rooftop pool was a nice feature!

Attention to detail just wasn’t there. Old food in dishwasher from previous guests, leaking sink, dirt and stains on sofas and footrests, lounge cushions left out on the rooftop terrace in the rain, tv didn’t work, no cloths or tea towels in kitchen, coffee pot didn’t work. The staff were good and responsive and cleaned the dishwasher, gave a different coffee pot, attempted to fix the sink(still leaked). However, these are things that should be done ahead of check in and the guest shouldn’t have to take time out of a holiday to organise these issues with a host. There was also many homeless people at the entrance to the apartment throughout the stay.. it was a bit intimidating coming in and out.

Great location and great host, terrace is awesome!

Homeless people near the entry made me uncfomfortable and unsafe