Palazzo Massaini - Le Scuderie

Beautiful setting with lots of history. Room was very recently renovated with a lovely sympathetic modern style

The biggest complaint is that we felt mislead by the fact that charged for the recycled bottles of water that were left in the room. There was nothing to say these were charged for, and it was just reused bottles with seemed like filtered water for €4 each. With it being 35C we had several of these as they appeared to be free, which had been the case in other hotels we used on this trip. It’s not the cost that is the most frustrating it’s the lack of any sign to tell us that we had to pay and most annoyingly that the staff at check out said this was a common problem (like this made it better!!). And wouldn’t do anything about it. To add extra insult we are pretty confident other guests had realised that the bottles were charged for because the first bottle we had tasted very poor and like bad tap water. We suspect that the bottle had been refilled to avoid payment! Other that this disingenuous move to bleed guests of money other gripes. The web site felt purposely vague (style over substance) and didn’t explain that this wasn’t really a proper hotel. More of a guest house with low staffing. The pool & breakfast was a drive from our accommodation for example which was not apparent from the website….a drive or a long sweaty walk! Breakfast was ok, but not up to the standard of the accommodation and €7 extra for eggs. For what we paid to be there…..why do they need to upsell breakfast??? Eggs were not the most expensive element on offer and are a staple across the globe?

Toto ubytování je na výborném místě, v samém srdci Toskánska. Za 20 minut autem se dostanete na všechna nejzajímavější místa v okolí a do těch nejhezčích vesniček a měst. Místo bylo naprosto privátní, klidné, snídaně dokonalá, bazén velmi příjemný s výhledem na okolní krajinu. Výborné víno, olivový olej a prodejna kosmetiky Bottega Verde. Krásný západ slunce.

Příjezd k tomuto panství je krásný, až kýčovitý. To však láká turistky a celé dny je tu dav lidí, který se tu fotí a natáčí. Nakonec po nich zůstane spousta odpadků. Bohužel na pokoji nebylo moc uklizeno. Každý den byly vyměněny ručníky a ustlaná postel, ale prach nebyl za celou dobu uklizen ani jednou a sprchový kout byl nechutný s nánosem mastného povlaku. Je tu také problém s tlakem vody, ta teče v koupelně pár minut, pak jen slabý proud vody.

Tout

Rien

Beautiful exterior, views all around. Clean and large rooms, friendly staff. Very close location to some of the key attractions around Pienza.

מקום יפייפה ומטופח. חדר נקי מאד. נוף מטורף גם מהאמבטיה. ארוחת בוקר מצוינת.

לא תמיד הצוות היה קשוב.

Such an incredible location for several reasons - it's a literal palace that you're staying at which is a pretty amazing experience, the views every morning can take your breath away and it's in the heart of other beautiful Tuscan towns. With a car, travelling around is so convenient. The food at breakfast every morning was fresh and the service from all the staff was warm, friendly and so accommodating of our needs. We're on our honeymoon and honestly staying at the Palazzo is a highlight!