Heritage Luxury & Viaduct Vibe

Terrific location and beautifully presented. Great amenities, with good-quality appliances. Everything was very clean and the access instructions were very clear. The large balcony and airing racks were much appreciated.

After arriving from an international flight I had to go to a car park, look for a locked box behind an advertising board, then wall with all my luggage to the accommodation, then work out which from an email that was long on explaining and didnt hightlight the key issues. On top of that there is no facility at the accomodation to leave luggage. I will not ever stay at this place

Thought of everything from sewing kit to first aid. Super comfy bed

The key pick up was a pain if walking with bags

Lovely apartment in a very handy location. Very clean and well-provisioned. It comes with a free carpark which was a big plus for us.

We found it a bit awkward finding the lockbox and car park initially. Even though they were within a short walking distance from the apartment, when in the car, the one way system caught us out at first.

Everything, it is safe, central, clean, well supplied, car park included is a big plus for us, etc, etc, etc

Cannot fault it.

Great size for a couple and balcony was lovely to catch the sun n. Good location.

Had trouble with the lockbox, only to find they had given us the wrong code. Don't expect to have a hot drink on arrival unless you have it black or are happy with powdered milk.

Luxury apartment in a central location.

Instructions for apartment access and parking were ridiculously complicated and inaccurate. Had we known this we would not have booked. Keys had to be collected from a lockbox in a public car park. At no time were we told the apartment number. On the key fob was a tag with number 16 on it. However we were told to park in a space labelled 712. The sign actually stated 2712. After we had searched at length for our apartment in what we later discovered was The Heritage Hotel, we were directed to the Towers. It took us over an hour to finally find our apartment which turned out to be number 404. When we entered the apartment there was already an entry card inserted in the light switch and a duplicate set of keys in a table, probably left behind by a previous occupant. There was also an information booklet with detailed instructions including photos on how to find the parking space & apartment. Not much good to us at that stage! There was also a contradiction in checkout instructions. The booklet said leave keys in apartment, while we were told to return them to the garage lockbox. Very stressful and spoilt our stay in Auckland. The apartment,although very nicely furnished and spacious, overlooked an indoor tennis court which was quite noisy and also directly opposite is an office block with a view of people working at desks. Didn’t feel very private.

Location