Kukun Reforma & Downtown

Excellent location and property. The room was nice, clean and had more than I needed. It’s a great location too. I liked the bar across the street with a live band as well, it’s not a part of the property but it’s a close-by place to have a drink and hang out for a while. My only request would be that they add luggage storage before check-in and after check-out.

I loved this apartment/hotel. It is centrally located and not far from various landmarks. I stayed street side and the noise was not a problem if the windows were closed. The apartment was spotless and the internet worked fine. The only problem i had was that the microwave kept blowing a fuse. Had they told me where the fuse box was I would have gladly fixed it myself. Best part was the conciege Daniela she was always there to help or with suggestions. My stay was worth every penny/peso!

Everything was great.. only this is my room didn’t have ac n dam it got hot at night

The hotel was okay. The staff wasn’t accommodating. I asked to upgrade my room and no one never reached out to me. I had asked for towels several times during the week and had to wait hours before I could get a towels because house keeping didn’t arrive until 9 am They had no wash clothes and was told no. I had to air dry myself which was the worse. We had to go to another location to hold our bags because we had a very late flight. That location employees was much friendly are and way more accommodating. My stay at this location was not what’s a great one. Overall it wasn’t worth it. I would of pay more for a better experience

Everything is brand new inside. Spacious and equipped with everything. Very central downtown location. You'll hear the traffic for sure. I wish the roof top patio had some covered areas so you can still enjoy when there's a light rain. The views are great

One of the worst hotels I’ve ever stayed at. First night room was 82 degrees and they only provided a small portable tower fan to cool room. They don’t have an air conditioner and rooms get really hot. It’s also extremely noisy in room. They have room only on second level and you hear honking and loud noises all night because rooms aren’t insulated. The bed is terrible as well. It’s extremely hard and small. Highly recommend to not stay!

The stay and room was pleasant (room looks like pictures) but Overall I will rate it as a 3. Great location with a lot of things to do within walking distance, the security was good and you had you use your key to get in and out. For the CONs They were way too conservative with the towels - for two people they only gave us 2 big towels, 1 face towel, 1 hand towel. No towels in the gym, The furniture was small in the living area and could be more comfortable, could be two fans in each room instead of one with it getting so hot throughout the day and night and not being able to leave the windows open b/c the mosquito are so bad. Reason why I gave the cleanliness a 2 b/c there were lots of old, dead mosquitos on the walls, and ceiling with old blood that was very nasty. We also scheduled housekeeping to come at a certain time and they showed up early in our room before we could put our valuables away, and the customer service from everyone didn't feel genuine. They also had a problem with us burning citronnelle incense b/c we were trying to keep the mosquitos away and we kept getting complaints about we were smoking and we were not. Would consider it as an option but look for other places as well.

Well situated closed to the center in a walking distance. Spacious and confortable apartment. Helpful and kind staff.

No AC, my room was covered in dirt, but the terrace was beautiful, pool was amazing, and the staff was great too. Gets the job done and is a nice place to stay.

I liked the fact that concierge was available 24/7. What I didn’t like was the bed which was too firm for me