Sophia Apartment - Sophia Center Phu Cuong

Location, new apartment

Nil

Nice location, clean room

The location, building, and our room were lovely. Our host, Giang, worked hard to provide the things that we asked for.

There were a few things that were not initially provided, but our host, Giang, worked hard to provide what we needed.

The apartment and building - one of the newer, more solid builds you'll find in Vietnam generally. Big rooms, modern bathrooms.

Travelling as a large family, we booked two apartments in the Sophia building. Our transit was delayed and kept the contact informed as we progressed. Arriving late into the evening we found both properties to have not been cleaned, with hair particles in the bathrooms, toilets etc. bedrooms had not been made up, complete with (to the manager's admission) dirty pillow cases. Linen was not provided, nor was soap or toilet paper. Both properties were listed to feature a washing machine, which was a big factor to us as we had a week's worth of laundry to do for six people, before moving on to our next destination. Neither property actually had a washing machine. When this was raised to the manager, he made a surprised face and claimed not to know anything about it. We ultimately moved for the night to a different location as dirty rooms without linen, soap or toilet paper weren't going to work with children present, and requested the rooms be brought up to speed by the following evening when we would return. We also made the manager aware of a leak in one of the properties that was getting worse, despite us not having turned on any faucets. He said he would sort this out, to which he never did, only delaying his arrival at his will. Returning in the late afternoon, we were met with two toilet rolls and two towels (for a two bedroom property over 3 days), a thimble of shampoo to double as hand soap, also to discover the properties hadn't been cleaned. We also were treated to old food in the fridge. Addressing these concerns to the manager, he responded by entering one of the properties and removing our microwave oven, simply stating he 'needed it.' We requested to be refunded for the night stay that we had to forfeit due to the room being dirty and not in a habitable condition for a large family with children and he said the owners would not refund anything and we were 'making things difficult' for him.

Easy to access, close to atm and restaurants

No hot water

I like about the nice smell when entering the hotel. Good aroma scent

clean comfortable

nothing