The Rose and Crown Hotel

I recently booked this hotel and unfortunately had a very poor experience from start to finish. The manager/owner was extremely rude and dismissive. Every time we tried to explain an issue, we were constantly interrupted and spoken over. Rather than listening, they immediately denied anything was wrong, only to then say they would “correct it,” which felt insincere and frustrating. On arrival, there was also confusion with our room. We were initially given the wrong room and only received the one we originally booked after having to push the issue, which shouldn’t have been necessary. The condition of the room itself was very disappointing. There was a strong damp smell throughout, making it uncomfortable to even be in the space. The shower was extremely temperamental — running cold and difficult to turn off properly — and the window latches were broken, letting in a constant draft. Overall, the situation was so bad that we decided not to stay the night at all. We ended up leaving and booking another hotel instead, as we were really unhappy and did not feel comfortable staying there. I would not recommend this hotel based on our experience.

It’s a beautiful old building

Nothing

Great location if the parking can be sorted out

Parking

I chose this property based on the reviews. I was looking for somewhere cheap to stay with my son while we helped my mum clear out her garage. I guessed from the reviews that the things that people didn’t like about the property wouldn’t bother me but the things that they did like I would really like. It was SO MUCH BETTER than I was expecting. Don’t get me wrong, there are areas that need some work. In a 400 year old building, there is always going to be a list of things that need doing. But the ground floor round the reception area is comfortable with quality furniture. The carpets throughout the hotel are of high quality and give an air of luxury far beyond what you could possibly expect for the price they are charging right now. The rooms are snug but have ensuites of a reasonable standard with a shower and bath. We got moved to a bigger room on the top floor after a mix-up over our original room allocation, I think these rooms are a little more expensive but there was then bags of space for us both. The exposed beams in the roof space were an absolute delight. Both rooms featured real fireplaces.

The mattresses in the twin room we had felt a bit spongy.

The manager Ali was fabulous great location too