Dragon House by JC

Nothing

We ask for an iron in advance, the told us there was there… At arrival it was only an empty iron box, we report it as maybe was a mistake. And we ask for it every single day with only sorrys and delays. We had one bed with no linen that they supply in parts the second day There is no aircon And the blind doors are no child friendly and nearly cut my finger off braking my nail in half! And bleeding like a pig!

Nothing

Firstly there is no signage at the entrance on the street so you have no knowledge of where you are staying. No instructions were given. Appalling! We were a party of five. On the first night I sat on the bed and it collapsed underneath me. It was missing all the support struts underneath the mattress. It was an awful shock and my upper back legs were bruised. The second bed that sits underneath was also missing struts. The management removed the broken beds and we were left with just the mattresses. The management had not been able to accommodate us elsewhere and promised to reimburse us for one night stay. This has not been forthcoming and even with Booking.com’s intervention, they have been utterly useless as well. In addition these were other issue of the apartment: Fan did not clip together properly and fell apart. Not enough toilet paper for 5/6 people for two nights. Not enough sleeping pillows. Only one towel per person that does not include hand towels. No drinking glasses. No wine glasses. City tax - no receipt issued for five persons. I felt that the money collected would be pocketed and not submitted to the authorities. No passport/ID information collected for all five guests which should be submitted to SEF(Portuguese authorities). I completed an online check-in form but it did not work properly. Overall we were massively disappointed and for the money charged there is absolutely no value. I have personally stayed in many accommodations in Porto and sadly this has been the worst experience. I shall be making a formal complaint to the Portuguese Tourism authority.

Convenient location near Sao Bento, Bolhao Market & the cathedral. Open floor plan worked well for our group to socialize.

It is on a noisy street - bring ear plugs. We couldn't get the washing machine to work - ended up with very wet clothes. The wifi didn't work. At the end we realized there is free, city wifi on the balcony. The toilet quit working at the end of our stay. The toilet seat was already broken upon arrival. The pillows on the sofa were ripped. Two sleeping areas are in the loft with low clearance. More than once we banged our hearts on the ceiling. Communication with staff was spotty by WhatsApp. Got a better response once we just started calling them (which was hard to do on WhatsApp without wifi...) A few more minutes of welcome by the staff would have helped up with things like wifi & the washing machine. Overall, great location, but seemed like a lack of attention to the details to make it a great stay.