Mt Roy Views

The house itself is nice

The house itself is nice, but unfortunately, this was our worst experience during our stay in New Zealand—and also the most expensive accommodation we booked. The check-in process was frustrating, with multiple attempts via message and phone required before we finally received the access link. The host ignored the contact details we had provided, and there was little flexibility in sharing the Wi-Fi code needed to verify our ID. We arrived to find not enough towels for the number of guests booked. Additionally, due to a fuse issue, the dishwasher was unusable for the entire stay—despite being listed as an amenity. This seems to be a recurring problem, as another review mentioned the oven wasn’t working. While we understand that occasional issues can happen, what was most disappointing was the complete lack of any goodwill gesture—no discount, and even a simple request for a one-hour late check-out was denied, despite the property not being booked that day. All in all, the service and responsiveness did not match the premium price.

Everything perfect, except oven doesn’t work

Great location - lovely outlook, easy walk into town via pedestrian path with stunning views, and opposite playground with big grassy park. Beds were comfy and lounge room was big and cosy with a fire - great for relaxing with family. Kitchen has all you need. Staff were helpful and responsive.

It would have been great to have bbq facilities. Ash bin for the fire was full when we arrived.