Fuji Speedway Hotel, in The Unbound Collection by Hyatt

Amazing location , shuttle services, fitness , and of course the view

No room service all night long for late arrival after 10pm

It’s super helpful that the hotel has a bus from the Gotemba station as the hotel is quite isolated. The staff were accommodating in rebooking our bus as needed due to the weather conditions. It’s worthwhile emailing the staff to find out the best way to the hotel as Google maps does not always give you the easiest route.

We found the communication from the staff quite unclear when it came to the cancellation of the racetrack experience due to the weather. Fully understand as to why it was cancelled but was very disappointed that it was not communicated prior or even on arrival without further questioning on our part. We had to ask for further clarification and we did not get an email of the cancellation. Staff explained that they do not provide email cancellations and we had been given a refund and would get it in the next 48 hours. On the morning of our racetrack booking, you could actually still book through the website which we found quite bizarre. We tried to book the driving simulation instead on the day but it was fully booked. We had this accomodation booked well in advance and changed our whole itinerary as closer to when trying to organise the driving experience we found out the race track was closed - and this was not clearly indicated on their website. After emailing they advised they were doing maintenance. The views of Fuji however were impeccable and made it worth the stay. Despite being a guest of the hotel you do need to pay additional to fee access the museum which is $13 AUD per person and it closes at 5 pm. This can be tricky when check-in is at 3pm. I was underwhelmed with the room service portions and the dishes were had were satisfactory. To be honest, I’ve been too better 4-5 star hotels and would rather put my money elsewhere. Despite being able to wake up to Fuji, there are different views and ways you can see the beautiful mountain without needing staying at the hotel.

Najlepszy hotel, w jakim byłam. Doskonały.