Nirvana Cosmopolitan Hotel - Convention & Sports Center

Amazing hotel with great hospitality from guest relations to the cleaning staff.

Water Games - the sea-everything Organizer

the air conditioner was bad.

Assistant Manager Ms. Unnuhan was v unprofessional rude. when we ask her anything she tells us check your whatsup.

I think its a new renovated Hotel, as it looks amazing from outside but rooms and services are so below average (Booking.com and hotels.com + their main website) dont show the real rooms pictures ??!! especially the suits ?? .. dont even try .. we regret it so hard and we wish they can change the operation managment as they dont know what to do .. Family travel booked a suite that fits four people .. the verdict will be in pros and cons: Pros - All inclusive package.. - couple of restaurants and options of Vegan - LLoccitane SPA products - Personal Assitsant (useless person basically) but at least the hotel is trying - Amazing water park and staff in it - Very nice sea with zero rocks but a bit old - Quite Zone and Flowers house for coffee and tea moments - Daily schedule of activities as if you are in a cruise trip Cons - Poor english speakers - Personal Assitsant is busy texting other guests during Check-in and Out, Very Bad 1st and last impression - Transportation Mercedes Vito services by the hotel was miss managed and (PA poor handover) - At the end i tried to do everything by my self without asking the Assistant as she dose only 10% of what u ask for - Rooms are dirty and looked so bad with glue and mold everywhere - switches don’t work and they are from 20 years or so - Bathroom suction never worked and we asked for 3 times checking with zero outcome by the technical department - Hallways to rooms smells like a hospital - Bathrooms are 1960s with white fluorescent - bedrooms got Africa theme ???? jungle and animals ? - floors sticks

I think its a new renovated Hotel, as it looks amazing from outside but rooms and services are so below average (Booking.com and hotels.com + their main website) dont show the real rooms pictures ??!! especially the suits ?? .. dont even try .. we regret it so hard and we wish they can change the operation managment as they dont know what to do .. Family travel booked a suite that fits four people .. the verdict will be in pros and cons: Pros - All inclusive package.. - couple of restaurants and options of Vegan - LLoccitane SPA products - Personal Assitsant (useless person basically) but at least the hotel is trying - Amazing water park and staff in it - Very nice sea with zero rocks but a bit old - Quite Zone and Flowers house for coffee and tea moments - Daily schedule of activities as if you are in a cruise trip Cons - Poor english speakers - Personal Assitsant is busy texting other guests during Check-in and Out, Very Bad 1st and last impression - Transportation Mercedes Vito services by the hotel was miss managed and (PA poor handover) - At the end i tried to do everything by my self without asking the Assistant as she dose only 10% of what u ask for - Rooms are dirty and looked so bad with glue and mold everywhere - switches don’t work and they are from 20 years or so - Bathroom suction never worked and we asked for 3 times checking with zero outcome by the technical department - Hallways to rooms smells like a hospital - Bathrooms are 1960s with white fluorescent - bedrooms got Africa theme ???? jungle and animals ? - floors sticks

The food was wonderful. Other than that the experience was kind of disappointing. It felt like a mall and not a resort. The rooms were like cheap cubbies. Some of the staff was really nice but others really seemed very uninterested in dealing with guests, especially in the gym.

Really enjoyed my stay here, the rooms could be bit better however everything else was really nice. Beach is walking distance and so is aqua park

Lobby was excellent and new! Fantastic gym for basketball and overall food quality was good, except for the afternoon snacks outside the buffet. Plenty of swimming options and great beach setup plus slides for kids. Only problem is that rooms were already showing signs of age, wear n tear and this is less than one year old. Our bathroom was in rough shape and the shower drain wasn’t working plus minibar fridge was not cold at all. A tech came to the room and said it was fine…! Last issue is the sewage smell when walking the grounds they really need to address that.

Service: Staff were very polite and supportive all the way during our stay. They could do more to get extra staff who do speak English specially on the food site but I managed my stay as I have reasonable Turkish language skills. Hotel: Excellent rooms, very luxury, amazing entertainment programme and they update you via whatsapp in the morning to schedule your day. Pool and sea games were great and engage both kids and adults. The kids club is amazing but it needs to be promoted more as we only knew about it by coincidence. The hotel must give visitors a list of all the facilities available once they arrive to benefit from the support. Foodwise: Great food, more than 50+ variety in the restaurants and available 24 hours and this applies to drinks as well. One bad thing happened on the last day when I wanted to celebrate my son's birthday and the head of the entertainment team promised to announce this on the theatre stage where the shows take place at 9 pm every night but then he failed to do, He approached me again and said he'll be back in 20 minutes but never did this which left my son deeply upset and we left the theatre to celebrate somewhere else. It is better to stick with the promise next time "Mr. Head of entertainment". But all the other entertainment team were great and supportive.

The best part about this hotel is the restaurant staff, Starbucks, and Chi (vegan restaurant). Great gym also! Otherwise disappointing. Pool looks like it’s next to a warehouse, very unappealing and has an abandoned feel to it. Beach is not great. Looks like a public beach. No waiter service at the beach either, so every time you need a drink or a bite to eat, you have to walk to the restaurant area. There are nice cabanas at the beach, but they’re always reserved by people and we couldn’t get it, so reserve before your trip. Check in process very long - it can take an hour or more. Front desk clerks don’t really know what’s going on or have the right information about the hotel or its facilities - I’m guessing it’s because the hotel is still very new, so things are not running very smooth. Everyone gives you different prices, different opening hours lol No coherence. Overall, in my opinion, very average stay.