Ashford Retreat - Luxury Home with Double Parking

This accommodation was double booked.

I understand that businesses need to operate, but our experience with this accommodation was extremely disappointing. At the last minute, we were informed that the property had been double-booked for six months, leaving us without a place to stay. We were redirected to another location, which had water leaking from the ceiling. A third property was offered, but it lacked sufficient bedding for four single guests, making it completely unsuitable. Neither of these properties appeared to have been in use for some time. I can acknowledge the effort to provide alternatives, but unfortunately, they did not meet basic accommodation standards. They then suggested a place 45 minutes away, which was not a viable option as we were in Ashford for training. This caused significant inconvenience, forcing us to spend hours scrambling for alternative accommodation at the last minute, incurring additional costs for a hotel overnight and the new accommodation we eventually found. To make matters worse, the host was not honest about the cancellation and refund process and the lack of accountability for the additional expenses incurred from the manager/host was unacceptable. I would not recommend this property management. If faced with a similar issue, I strongly advise calling Booking.com directly for assistance.

Property was in easy access to where we needed to go. Host very responsive Really nice property.

Everything was good.

Nothing

Booked a 3 bed accommodation near to a wedding venue then got relocated short notice to a 2 bed 8 miles away. Not impressed as we have a child with special needs. Also the property had a loose bath panel and sharp nails in the floor

Nice modern house in a new estate. Easy to find and good parking space. Shower room and bathroom clean.

Would have been even better was it not for the road noise overnight in the front bedroom.

Clean spacious and perfect for our trip

Quite.

The place is quite remote. Irresponsible host, we booked for people but only provided with 4 sets tableware and 4 dining chairs. Towels with stains. Bathroom without shower head/screen.