Luxurious 1-Bedroom Apartment in center of Zagreb

The location is good

The staff managing the reservations double booked, lied about the building not having water, then got very rude in communication.

Vrlo negativno iskustvo. Apartman “Luxurious 1 Bedroom Apartment in Center of Zagreb” u Zagrebu bio je unaprijed plaćen, ali po dolasku nije bio dostupan kako je bilo potvrđeno rezervacijom. Dodatni problem je što se vlasnik nije javljao na telefon niti je pravovremeno odgovarao na poruke, zbog čega sam ostao bez smještaja i bio prisiljen u vrlo kratkom roku tražiti alternativni smještaj. Ovakva situacija prouzrokovala mi je dodatne troškove, stres i ozbiljne neugodnosti tokom boravka. Smatram da je ovakav odnos prema gostima potpuno neprihvatljiv, posebno kada je rezervacija unaprijed plaćena i kada se gost oslanja na potvrđen smještaj u drugom gradu. Zbog ozbiljnosti situacije slučaj sam prijavio policiji. Na osnovu vlastitog iskustva ne mogu preporučiti ovaj smještaj i savjetujem budućim gostima poseban oprez prilikom rezervacije. ___________________________________________________________________________________________________________________________________ Very negative experience. The apartment “Luxurious 1 Bedroom Apartment in Center of Zagreb” in Zagreb was paid in advance, but upon arrival it was not available as confirmed by the reservation. To make matters worse, the host did not answer the phone or respond to messages in a timely manner, leaving me without accommodation and forcing me to urgently find an alternative place to stay. This situation caused additional costs, stress, and significant inconvenience during my trip. I consider this approach toward guests completely unacceptable, especially when the reservation was paid in advance and the guest relies on confirmed accommodation in another city. Due to the seriousness of the situation, I reported the case to the police. Based on my experience, I cannot recommend this property and strongly advise future guests to exercise caution when booking.

Hiç bir şeyini

Amazing location, comfortable environment and great communication.

The cleanliness was lacking.