Spacious Villa lake view 6 Bedrooms Einbay Resort

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The resort is fabulous. Starting from its location (near to Cairo) and fantastic landscape. Very clean and relaxing..

I've booked a villa and surprised a day before travelling by phone call from lady introduced herself as a partner in the resort that my villa has maintenance!! And after some calls she confirmed that only Chalet is available now. She apologised for this mistake but it was really wierd. Specially that upon travelling I've found a huge number of villas with almost no people in the resort except for workers!!! However the chalet was nice and clean with great view indeed.

Space, location, and value

The check in process

The supervisor called me one day before the check in date and told me that the villa is not available and i have to pay for two days instead of one day to let me continue the reservation and finally they transfer me to another apartment with extra fees 1500 EGP and i have to accept because i have no place to stay.

The supervisor called me one day before the check in date and told me that the villa is not available and i have to pay for two days instead of one day to let me continue the reservation and finally they transfer me to another apartment with extra fees 1500 EGP and i have to accept because i have no place to stay.

- The location of the villa is calm and peaceful - The space of the villa is very accommodating for big families or group of friends. Truly spacious, bright and gives very good vibes. - The host was trying to do their best to fix the issues found. Communication with them was easy and quick. - The garden of the villa is also nice and has a relaxing lake and partial sea view.

- The toilets need maintenance specially the showers and the ground floor toilet box which was leaking water 24/7 hours. - The villa needs deep and professional cleaning from dust, insects, cockroaches which were found dead behind the reception white sofa and others found in the bedrooms and of course the toilets! - The lights are very weak and dimmed specially in the ground floor. Also we had to share the AC remote controls since only two were functioning. The host brought us batteries but they were only used in two and the others needed more batteries and I wasn’t able to ask for batteries again because I didn’t get the chance or time while I was following up on other bigger problems facing us in the villa during the stay like I mentioned toilet showers not functioning and other things. - Kitchen Sink started leaking and we spent almost a whole day waiting for the man to fix it and meanwhile I had to roll the kitchen carpet and stopped using the kitchen sink totally because the sink was already full of water and water was leaking from the unit under it on the floor of the kitchen. - I spent most my time there either texting or on calls with the responsible people to ask for help with the issues faced or waiting at the villa for people to come and try to help with fixing things. This should have been fixed before we arrive specially that I had long conversations with the responsible person and informed them with all my needs and asks which were basically the hygiene and top cleanness of the villa. I asked for this and stresses on it several times; however, we arrived and found a lot of dust and untouched areas and had to wait for two hours for the cleaning ladies there to wipe the floor again and get rid of the dirty carpets which were full of dust. - The roof top is left full of dust, justification was it is very hot and no one would use it! - Kitchenware were horrible. Over used and all the pans tefal surface was wasted. - Broken wardrobes in the bedrooms.

Very comfortable villa & the stuff was very helpful

The hostess was very keen to make it comfortable stay and cleanliness of the space. Ein bay is also a good destination to visit

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