Pet Friendly North Shore Studio w/ Fitness Center

Good location and unit size. But terrible customer service provided by Bespoke resulted in a negative overall experience. Would have rated host, facilities, comfort and value higher but AC didn't work for the entire stay and Bespoke provided wrong instructions for location of garage, parking spot and key fob. Bespoke failed to resolve these issues.

1. No AC during the entire stay: Bespoke failed to schedule an AC technician in a timely manner and failed to coordinate entry for the technician to the unit resulting in no AC and negatively impacting our sleep each night. Bespoke also demonstrated a lack of urgency in resolving the issue by not following through to reschedule/coordinate a technician after the first failed attempt on 13 June. The unit was advertised as having AC, but none was provided. 2. Inaccurate instructions for parking and garage entry: The parking instructions provided by Bespoke were wrong, and the phone rep was not able to help us given he was completely unfamiliar with the parking lot/garage configuration. The instructions need to be rewritten and checked for accuracy. Including a picture of the back of the building, to include the garage and lock box, would prevent this happening to future guests.

Walking distance to everything we want and more

It was what I expected. I was satisfied.