Vita Portucale ! Olaias Design with Terrace

Apart from the bathroom it was clean, the kitchen was well equipped and the wooden floor was very nice.

The biggest issue with the apartment is the mould and its ever-present odour. The bathroom ventilator was literally covered in mould (photo) and you could feel the smell of it in every room. Aside from that, the shower looks as it have not been washed in years, there were pieces of hair sticked to the walls and you could see the dirt on the shower's floor, too. The hair dryer wasn't working, which was an issue mentioned in the reviews on booking and, apparently, never fixed despite what the owners say in the responses. Communication was also a problem, the guy who was supposed to give us the keys didn't speak english. The lock in the front doors was fatigued and completely unintuitive in opening but it didn't come to anybody's mind to maybe mention it to us! Which was very problematic, especially on the first day when we were trying to open the doors in the middle of the night for a long time. In general, it seems that what the company cares about is the additional fee for late check-in and definitely not getting involved in any help after the check-in nor fixing the problems other guests mentioned in their reviews. Would NOT reccomend.

The wooden floor

Not very clean. Faulty electrics. Broken lock which caused many problems. Hard to get customer support from owner.

The bedroom and bathroom were really good, but apart from that, everything else was subpar.

Even though we were having a hard time finding the apartment while carrying all our heavy luggage and getting lost in the shady looking neighborhood because the order of the street numbers don't make much sense, rather than helping us find it, the host was much more concerned with messaging us about charging us 30 euros extra for a late check-in, even though in their rules it clearly said that it is 20 euros for a 8:00-10:00 PM check-in. In the end they asked for around 32 Euros, which we paid because we were tired and didn't feel like arguing. The host, or the person welcoming us spoke no English, so I still have no clue what that was about, as they kept mentioning also the city tax and sending our ID photos (which they never did) The listing said they had an iron, but I couldn't find it, and when contacting the host, they never helped finding it. Apartment doesn't have any washing machine, something you really need for a longer stay. The apartment looks much better in the photos than in reality, and is surrounded on all sides by close buildings, you can practically see into people's homes and watch their TV, so the blinds were always down in all rooms, which makes the whole apartment feel dark and claustrophobic. Basically it is only okay to sleep in it, and go explore the beautiful Lisbon, but you do not want or feel any desire to spend any time in the apartment itself.

The location is great! The apartment size is perfect for two persons. The heater saved us from being frozen :) but if it's warm outside it should not be an issue.

It was unexpected that there is no washing machine in the apartment (but a laundry service within walking distance). Some small things for the kitchen would be a plus: like salt, sugar, oil, teaspoons, cleaning cloth, etc It would make sense to suggest cleaning if someone stays for more than 4-7 days.