Lux De Waterkant Apartment - Mountain Views

Its location is closer to the amenities. The furniture it’s modern and good quality

Upon arrival the apartment had a strong smell of weed, which forced me to keep the sliding door open for 2 days. The host promised me to attend to the issue the next day. But they never bothered to come or give me a courtesy call to check if I was okay. The bed fitted sheets had stains and the host didn’t bother to change before I could check in. I had to use an oversized one that I found in the cupboard. Prior to booking, the host also hide the fact that you pay for extra for cleaning services for the duration of your stay.

Location

There is only air con in the little lounge area not bedroom. Management was kind enough to bring a fan for our 10 day stay for the bedroom which we appreciated. I had understood the whole apartment had air con. What we were unhappy about is that one of our requirements was a swimming pool for the 10 days. The apartment advertises that there are two pools, one on the 7th floor and access to another one through the hotel entrance on the roof top at The Vue. The 7th floor pool is however hardly appropriate. There is major construction going on next door and above you when at the pool, one can definitely not swim/relax/be outside with all the construction work and worksmen overlooking you. While i do appreciate this is out of ones control, and they are building next door.. i would like to think that the management of this apartment would inform guests when booking as a heads up. Guests can then decide if it is important / not important to them and make a decision from there. We did contact management and describe all of the above however no feedback. Pictures attached. Crane directly above my head and pool.

not clean

The location is nice and close to several Restaurants and supermarket. The view is perfect on Table mountain and close to Bo-Kaap area. Apartment was fully equipped with kitchen utensils and bathroom amenities. In general very clean and comfortable.

Unfortunately, they informed us just few hours before check-in time (3pm) that we can only check-in 4:30pm. If you moving from one accommodation to another it's not very comfortable. Even they offered us to store luggage in their office, which is unfortunately not close to the accommodation. However, they extended our check-out time to 11:30am without extra fee. There was also a bad smell in the corridor of the apartment, also nobody informed us about the pool area. We had issue with check-out also, instructed to leave the key inside the apartment, however then you can't exit the main lobby without the electronic key.